Contents / Mitigation Technician

Dry Force Corp.; Panama City Beach (FL); Hybrid; USD 27,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Commission opportunities

Company vehicle when applicable

Company cell phone

PTO and holidays

Life insurance

Certification and training support

Job summary

Serclean in the United States is seeking a Hybrid Contents / Mitigation Technician to support restoration projects. You will handle contents, packing, inventory, and job documentation while collaborating with field and office teams to keep projects on schedule.

The role combines hands-on tasks with technology-driven reporting, requiring attention to detail, CRM experience, and the ability to follow workflows. Cross-training across departments may occur as workload demands arise.

Qualifications

• High school diploma or equivalent required
• Previous CRM or job tracking system preferred
• Basic proficiency with Google Sheets, Google Docs, and Trello or similar tools
• Strong attention to detail and organisational skills
• Teachable and open to learning new processes
• Reliable, punctual, and comfortable working under direction
• Customer service or restoration industry experience preferred

Responsibilities

• Maintain up-to-date and accurate job information within the CRM
• Monitor active jobs and ensure documentation, notes, and photos are current
• Upload and organise job details, photos, and reports using CRM and Google Sheets
• Assist with on-site tasks and support lead technicians as needed
• Document job progress using a phone or tablet
• Follow established workflows and company procedures for consistency
• Collaborate with field and office teams to support project completion
• Pack, wrap, inventory, and label contents for transport and storage
• Move furniture, boxes, and household items safely
• Assist with load-out and pack-back of contents at job sites
• Maintain storage areas and contents warehouse cleanliness
• Follow proper handling procedures to protect customer property
• Communicate professionally with teammates and customers
• Perform other duties as assigned to support restoration and contents operations

Skills

Attention to detail

Punctual

CRM experience

Google Sheets

Google Docs

Trello

Driver's license

Customer service

Education

High school diploma or equivalent

Tools

CRM system

Google Sheets

Google Docs

Trello

Job description

About Serclean

At Serclean, we specialise in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organised processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organised and moving efficiently.

Contents/Mitigation Technician

At Serclean, we specialise in water mitigation and restoration services, providing expert solutions to help our clients recover quickly from unexpected property damage. We pride ourselves on fast response, organised processes, and dependable service. We are seeking dependable, detail-oriented individuals to join our Contents team and help keep our projects organised and moving efficiently.

Position Summary

As a Hybrid Contents / Mitigation Technician, you will support restoration projects through contents handling, packing, inventory, moving, customer property protection, and job documentation. This role combines physical field work with technology-based documentation and coordination duties. You will work closely with field and office teams to keep projects organised, compliant, and on schedule. This position is primarily assigned to the Contents Department. Due to the dynamic nature of restoration operations, team members may be cross-trained and may assist other departments, including Water Mitigation, based on workload, staffing needs, training, and business demands, as determined by the company.

Key Responsibilities

Maintain up-to-date and accurate job information within the company CRMMonitor active jobs and ensure documentation, notes, and photos are currentUpload and organise job details, photos, and reports using CRM and Google SheetsAssist with on-site job tasks and support lead technicians as neededDocument job progress using a phone or tabletFollow established workflows and company procedures to ensure consistency and accuracyCollaborate with field and office teams to support efficient project completionPack, wrap, inventory, and label customer contents for transport and storageMove furniture, boxes, and household items safely and efficientlyAssist with load-out and pack-back of contents at job sitesMaintain cleanliness and organization of storage areas and contents warehouseFollow proper handling procedures to protect customer propertyCommunicate professionally with teammates and customersPerform other duties as assigned to support restoration and contents operations

Cross Department Support Duties

Follow company policies to maintain safety, quality, and a professional imageDrive a company vehicle to and from job sites while following all state traffic laws and company policiesAssist with water mitigation activities, including removal of damaged materials and site drying procedures.Handle air movers, dehumidifiers, and HEPA air scrubbers to restore damaged property

Qualifications

High school diploma or equivalent requiredPrevious experience working in a CRM or job tracking system preferredBasic proficiency with Google Sheets, Google Docs, and Trello or similar toolsStrong attention to detail and organisational skillsTeachable and open to learning new processesReliable, punctual, and comfortable working under directionCustomer service or restoration industry experience preferredValid driver’s licence preferred

Physical Requirements

Ability to lift and carry up to 50 pounds regularlyFrequent bending, kneeling, climbing stairs, and moving furniture or boxesWork in residential and commercial job sites, warehouses, and storage environmentsUse of PPE and exposure to water-damaged or restoration environments

Benefits

Weekly compensationMedical, Dental, and Vision insurance401(k) with company matchCommission opportunitiesCompany vehicle when applicableCompany cell phonePaid time off and holidaysLife insuranceCertification and training support

Employment Disclaimer

Employment with Serclean is at-will and may be ended at any time by either the employee or employer, with or without cause or notice. This job description outlines general responsibilities and may not include all duties. Serclean is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any status protected by federal, state, or local law. To learn more about our company, visit https://serclean.com/.