Contents Evaluator Associate

Sedgwick; Grand Rapids (MI); Remote; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Disability insurance

Life insurance

Employee assistance program

FSAs / HSAs

Voluntary benefits

Job summary

Sedgwick is hiring a Contents Evaluator Associate to assess inventories on a Replacement Cost and Actual Cash Value basis. You will prepare reporting materials, coordinate with the Contents Adjuster, and handle replacement receipts as part of a collaborative claims team.

The role requires strong communication, PC literacy, and the ability to work independently or in a team. A high school diploma is required, with a Resident Adjuster license preferred, and a supportive benefits package is offered.

Qualifications

• High school diploma or GED is required.
• License as a Resident Insurance Adjuster (Fire and Other Hazards) preferred.
• 1 year of customer service experience or equivalent.

Responsibilities

• Evaluates contents inventories on Replacement Cost and ACV bases.
• Prepares enclosures, letters, and detailed notes for reporting.
• Facilitates use of replacement services as requested.
• Reviews and processes replacement receipts.
• Applies policy limitations and exclusions as applicable.
• Tracks time and logs daily field activity.
• Supports quality program and performs other duties as assigned.

Skills

Oral and written communication

PC literacy

Decision making

Policy language comprehension

Independent and teamwork

Performance competencies

Education

High school diploma or GED

Resident Adjuster license preferred

Job description

Telecommuter MI

Telecommuter WI

Telecommuter NE

Telecommuter MN

Telecommuter IA

Telecommuter MO

Telecommuter SD

Telecommuter ND

Telecommuter IL

Full time

R72153

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Contents Evaluator Associate

PRIMARY PURPOSE

To evaluate content inventories and assist in the research of personal property claims.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Evaluates residential and commercial contents inventories on both a Replacement Cost and Actual Cash Value (ACV) basis.
• Finalizes inventory in preparation of reporting including: preparing enclosures, preparing letters, and making detailed notes for reporting purposes.
• Facilitates use of replacement services as requested by the Contents Adjuster.
• Reviews and processes replacement receipts.
• Applies limitations and/or exclusions on claims based on coverage afforded by the policy.
• Tracks time and logs file notes of daily field activity.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing

High school diploma or GED required. Resident Insurance Adjuster License (Fire and Other Hazards) preferred.

Experience

One (1) year customer service experience or equivalent combination of education and experience required. Accounting and insurance background are preferred

Skills & Knowledge

• Oral and written communication skills
• PC literate, including Microsoft Office products
• Good comprehensive decision making skills
• Ability to read and comprehend policy language
• Ability to work independently and in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($19 - $20 USD hourly). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com