Contents and Warehouse Operations Manager

SERVPRO of Augusta; Hewitt (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

Dental insurance

Job summary

SERVPRO of Augusta seeks a Contents and Warehouse Operations Manager to lead contents pack-out, cleaning, textiles, storage, and warehouse activities, driving customer satisfaction, revenue growth, and operational excellence.

The role oversees all operational activities, develops QA protocols, and mentors staff while ensuring regulatory compliance. Strong leadership and hands-on management are essential in this dynamic environment.

Qualifications

• Minimum 5 years of experience in business operations.
• Minimum 3 years management experience.
• Strong interpersonal, leadership, and management skills.
• Excellent written and verbal communication.
• Experience in cleaning, restoration, or construction preferred.

Responsibilities

• Continuously pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the Contents & Warehouse division.
• Work closely with the Managing Director to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Managing Director.
• Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Maintain the development of leadership and management skills, as well as contents, textiles, and warehouse expertise.
• Other tasks/duties as required by employer.

Skills

Interpersonal skills

Leadership

Management skills

Written communication

Oral communication

Education

High School Diploma/GED

Associates or Bachelors degree preferred

Industry certifications preferred

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

Summary

The Contents and Warehouse Operations Manager leads, motivates, and supports a Contents & Warehouse division — contents pack-out, cleaning, textiles, storage, and the warehouse function — to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities

• Continuously pursue strategic and operational objectives.
• Oversee the management of operational activities.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.
• Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.
• Manage staff development of the Contents & Warehouse division.
• Work closely with the Managing Director to ensure operations remain compliant with legal and regulatory requirements.
• Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.
• Review, document, and discuss operational outcomes and key measures with the Managing Director.
• Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Maintain the development of leadership and management skills, as well as contents, textiles, and warehouse expertise.
• Other tasks/duties as required by employer.

Education and Experience Requirements

• High School Diploma/GED required, Associates or Bachelors degree strongly preferred.
• Industry certifications strongly preferred.
• Minimum 5 years of experience in business operations.
• Minimum 3 years management experience.
• Strong interpersonal skills, leadership skills, and management skills.
• Effective written and oral communication skills.
• Experience in cleaning, restoration, or construction preferred.

Physical and Work Environment Requirements

This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours, and Travel Requirements

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges an understanding of the responsibilities of this position. Any item not understood should be clarified before signing to ensure that I understand what is expected.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.