Content Writer (UX/UI) - US Remote

PointClickCare; Oregon; Remote; USD 79,000 - 85,000; Full time

Job summary

Join a forward-thinking healthcare technology platform as a Content Writer, where your creativity will shape customer interactions with software. In this role, you will ensure that the content experience is consistent and valuable, collaborating with product leaders and engineers to craft in-app communications and technical help files. You'll manage the content release calendar and oversee the Help Center, making a real impact on user engagement. This is an exciting opportunity to be part of a dynamic team dedicated to improving patient care through innovative technology. If you're passionate about writing and technology, this role is for you!

Benefits

Retirement Plan Matching

Flexible Paid Time Off

Wellness Support Programs

Parental & Caregiver Leaves

Fertility & Adoption Support

Continuous Development Support Program

Employee Assistance Program

Allyship and Inclusion Communities

Employee Recognition

Qualifications

• Experience in content writing within product-focused environments.
• Ability to structure language in XML and JSON formats.

Responsibilities

• Create and manage customer-facing content for software products.
• Collaborate with teams to write UI content and technical help files.

Skills

Content Writing

Technical Communications

UX Writing

Audience Needs Assessment

Communication Skills

Education

Bachelor’s Degree in English

Training in Technical Communications

Training in Journalism

Tools

Content Management Systems (CMS)

XML

JSON

Paligo

Jira

Figma

Miro

Smartsheet

Job description

This range is provided by PointClickCare. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$79,000.00/yr - $85,000.00/yr

PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America.

Join us and be part of a team that is making a real impact.

About The Role

A Content Writer provides our customers with a consistent, relevant, and valuable content experience while they engage with our software. They focus on sustaining products that are already established in the market, ensuring that customer communications and product content accurately capture any feature enhancements or changes. This includes writing in-app communications for all product releases, regulatory updates, and sunsetting products.

A Content Writer collaborates with Product Leaders and Engineers to write UI content for sustaining product updates. This includes crafting dialog boxes, microcopy, ghost text, labels, button copy, and toast/snackbar messages. In addition to these responsibilities, the Content Writer will also be involved in creating customer-facing assessments and forms using a Content Management System (CMS) and writing in XML format. They will utilize their expertise to ensure the content is optimized for publishing to our product for customer use. The Content Writer will also manage the content release calendar and take charge of writing the technical help files. Furthermore, they will oversee the Help Center, Resource Hub, and the Help File build process, including QA, deployment, and release.

Key Strengths

• Content Writing background in a product-focused environment. An education/training background, or a bachelor’s degree in English, UX writing, technical communications, or journalism.
• Experience writing and structuring language to respond to audience needs, technical communications, instructional, and UX writing.
• Understand how to structure language in both XML and JSON formats.
• Worked in authoring and publishing content management systems (CCMS).
• Background working in agile development with cross-functional teams including Product Management, and Engineers.
• Self-directed and effective working independently and when cooperating with cross functional teams as well as excellent communication and presentation skills.

Bonus Skills

• Knowledgeable in Paligo, Pendo, Jira, Aha!, Figma, Miro, Smartsheet a plus.
• A portfolio of work you have done. Including instructional documentation.

PointClickCare Benefits & Perks

Benefits starting from Day 1!

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Marketing, Public Relations, and Writing/Editing
• Industries: Software Development