Content Strategy Lead – Users & Products (Equity)

Google Inc.; Boulder (CO); On-site; USD 140,000 - 204,000; Full time

Job summary

Google Inc. in Boulder/Atlanta is seeking a Content Strategist for gTech Users and Products to own the overall help and support strategy across multiple content channels. You will lead content initiatives that translate complex product features into user-friendly guidance and drive engagement across locales.

The role emphasizes building content plans, leveraging analytics, and collaborating with executive stakeholders to improve customer experience and product support.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
• Experience leading multiple projects.

Responsibilities

• Design end user content experiences aligned with product goals and user journeys.
• Lead cross-functional initiatives and coordinate with product teams.
• Develop content plans and measure content effectiveness with analytics.
• Collaborate with stakeholders and translate complex topics into user-friendly content.
• Maintain content source of truth and ensure consistency across channels.

Skills

Content strategy

Mentoring

Project leadership

Education

Bachelor’s degree or equivalent practical experience

8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management

Job description

Google Inc. in Boulder/Atlanta is seeking a Content Strategist for gTech Users and Products to own the overall help and support strategy across multiple content channels. You will lead content initiatives that translate complex product features into user-friendly guidance and drive engagement across locales.

The role emphasizes building content plans, leveraging analytics, and collaborating with executive stakeholders to improve customer experience and product support.