Content Strategy Lead for Global Help & AI-Driven Content

Socket.dev; Boulder (CO); On-site; USD 140,000 - 204,000; Full time

Job summary

Google's gTech Users and Products (gUP) team seeks a Content Strategist to own help and support content strategy across channels for products worldwide. You will champion end-user content experiences, collaborate with product teams, and steer content initiatives to enhance user engagement.

You will influence content planning, use analytics and AI tools to improve content quality, and ensure accurate localization and scalable content across Google products.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in content strategy, knowledge management, knowledge design, or related project or program management.
• Experience leading multiple projects.

Responsibilities

• Design end user support content experiences aligned with core product goals, customer knowledge, performer data, technical capabilities, and comprehensive user journey insights across product ecosystems and platforms.
• Utilize cross product interlocks to identify content support opportunities across user journeys while optimizing content, workflows, and multimedia through data and experiment driven actionable customer experience insights.
• Ensure delivery of accurate, effective, high quality content across locales, driving prompts and moderating outputs for automated generation and publishing tools across all supported communication support channels.
• Draft exception content, provide technical feedback to improve creation tool functionality, and maintain source of truth information structures engineered for seamless ingestion by artificial intelligence software systems.
• Collaborate with key stakeholders on content project management, advocate for user needs to engineering partners, and measure and report experience effectiveness directly to executive leadership teams.

Skills

Content strategy

Knowledge management

Knowledge design

Program management

Project leadership

Education

Bachelor's degree or equivalent practical experience

Tools

HTML

Content management systems

Taxonomy

UX design principles

Job description

Google's gTech Users and Products (gUP) team seeks a Content Strategist to own help and support content strategy across channels for products worldwide. You will champion end-user content experiences, collaborate with product teams, and steer content initiatives to enhance user engagement.

You will influence content planning, use analytics and AI tools to improve content quality, and ensure accurate localization and scalable content across Google products.