Content Strategist

Flexton Inc.; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Content Strategist for a fully remote position focused on creating in-product guidance content for WalkMe. The ideal candidate will have at least 3 years of content strategy experience, strong project coordination skills, and a customer-first approach to user experiences.

Qualifications

• 3+ years’ experience in content strategy and writing for in-product help.
• 1+ year non-technical project coordination.
• Demonstrated knowledge and experience with WalkMe or equivalent.

Responsibilities

• Plan, design, create, edit and publish in-product guidance content.
• Test WalkMe content and collaborate with engineering.
• Maintain WalkMe content throughout its lifecycle.

Skills

Content Strategy

Content Writing

Project Coordination

User Education

Instructional Design

Technical Writing

Analytical Skills

Problem-Solving

Tools

WalkMe

Job description

Job Title: Content Strategist - WalkMe/DAP

Location: 100% Remote

Pay Rate: $45.00 - $50.33 Hourly on w2 - rate Depends on location

Responsibilities:

• Plan, design, create, edit and publish in-product guidance content for WalkMe.
• Test WalkMe content and user experience, collaborating and troubleshooting with engineering and involving WalkMe support when required.
• Maintain WalkMe content throughout its lifecycle, archiving and/or updating content as required.
• Collaborate internally with product and other cross-functional teams (e.g., Product, Product Marketing and Product Operations) to gather requirements, validate deliverables and align on timelines for completion.
• Take a customer-first approach by considering audience needs and in-product user experiences, and consider technical requirements for the WalkMe to populate in the UI correctly and for the right users.

Basic Qualifications:

• 3+ years’ experience in content strategy and content writing for in-product help, product support, user education, instructional design and/or technical writing.
• 1+ non-technical project coordination skills.
• 1+ Demonstrated working knowledge and experience with WalkMe or equivalent program.

Preferred Qualifications:

• Excellent writing and editing skills.
• Excellent communication, analytical and problem-solving skills.
• Strong project coordination.