Content Specialist

Fi Money; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Fi Money is seeking a Content Specialist to own and maintain the Knowledge Base powering our internal agents and member-facing self-service. You will translate complex policies into clear, scannable content and work closely with Product, Engineering, Legal, and Ops to keep support content in lockstep with a fast-moving product.

You’ll be the CX team's go-to for accurate documentation. The role emphasizes clear communication, content quality, and scalable documentation that reduces support

Qualifications

• Experience creating and maintaining knowledge bases.
• Ability to translate complex policies into clear, scannable content.
• Strong collaboration with product, engineering, legal, and operations.

Responsibilities

• Own and maintain Fi's knowledge base for agents and members.
• Collaborate with Product, Engineering, Legal, and Ops to keep content aligned with product.

Skills

Content writing

Knowledge base

Cross-functional collaboration

Policy documentation

Job description

Fi is looking for a Content Specialist!

Fi's Customer Success org runs on knowledge, and we need someone to own it. You’ll build and maintain the Knowledge Base that powers our internal agents and member-facing self-service, turning complex policies and processes into content that is clear, scannable, and actually useful. You’ll work closely with Product, Engineering, Legal, and Ops to keep support content in lockstep with a product that’s moving fast, and you’ll be the person CX leans on when something needs to be documented right.