Content Specialist

Cypress HCM; New York (NY); On-site; USD 66,124 - 73,012; Full time

Job summary

Cypress HCM is looking for a detail-oriented Content Specialist (Hotels) in New York to join the Media Ops team. The role involves building and quality-checking hotel property page content while supporting hotel partner onboarding. Ideal candidates have experience in content production, a solid grasp of English, and strong organizational skills.

This contract role offers a pay rate of $48-53/hr W-2. Applicants should be adaptable, collaborative, and experienced in utilizing AI writing tools and Google Suite applications.

Qualifications

• 2+ years of experience in content production, editorial, marketing, or hospitality.
• Detail-oriented with the ability to spot inconsistencies.
• Basic comfort with photo organization and tagging.

Responsibilities

• Adapt workflow to each partner's connectivity setup.
• Build working knowledge of each partner's setup.
• Manage multiple property builds simultaneously.
• Draft, refine, and iterate on room descriptions using AI prompts.
• Organize photography at the property and room level.

Skills

Content production

Strong written English

AI-assisted writing tools

Organizational skills

Attention to detail

Google Suite proficiency

Tools

Airtable

Salesforce

Job description

Content Specialist (Hotels), Req ID #37370212

We are seeking a detail-oriented and adaptable Content Specialist (Hotels) to join the Media Ops team within the Scaled Ops Department on a contract basis. This role focuses on building and quality-checking content for hotel property pages while supporting efficient onboarding of hotel partners. The position requires strong collaboration, adaptability across partner systems, and the ability to maintain high content quality at scale.

Key Responsibilities

• Adapt workflow to each partner's connectivity setup — operating as a quality checker where content integrations exist, and executing full builds where they don't
• Build working knowledge of each partner's setup to anticipate requirements ahead of time
• Surface recurring blockers, content gaps, and partner-specific quirks back to the Content Ops Lead on a regular basis
• Manage multiple property builds simultaneously while maintaining attention to detail
• Build out room-level content for hotel property pages, following the structure and quality standards established by the Media Ops team
• Use AI prompts to draft, refine, and iterate on room descriptions and supporting copy, with human review for accuracy and tone
• Tag and organize photography at the property and room level
• Foster a collaborative and positive work environment to promote teamwork and productivity

Required Skills & Qualifications

• 2+ years of experience in content production, editorial, marketing, hospitality, or a related field
• Strong written English with a solid grasp of grammar, spelling, usage, and punctuation
• Comfort with AI-assisted writing tools and a willingness to learn prompting techniques to draft and refine copy
• Highly organized; able to manage structured workflows and juggle multiple projects against deadlines
• Detail-oriented with the ability to spot inconsistencies in copy and imagery
• Basic comfort with photo organization and tagging
• Proficient in Google Suite applications

Preferred Qualifications

• Experience with Airtable, Salesforce, or other content management tools is a plus
• Hospitality, travel, or e-commerce experience preferred but not required
• Positive, team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience

Pay Rate Range

• $48-53/hr W-2