Content Operations & Resource Coordinator

The Walt Disney Company (France); Bristol (CT); On-site; USD 60,000 - 80,000; Full time

Job description

Management Operations partners with nearly every division of ESPN and many across The Walt Disney Company to ensure ESPN’s Content business is operating at the highest level of efficiency and productivity. Content leaders focus their efforts on the fan while this team focuses on the personnel and business management aspects of how content comes to life. Together, this team consistently maximizes resources for the greatest impact on our content and bottom line.

A Production Coordinator supports the day-to-day workforce planning and business operations of ESPN’s Content division. Scheduling resources, vendor & contract management, and legal & policy adherence will all be job functions this role carries out. This role will also find and create efficiencies in processes and workflows along with interacting with all types of content and leaders across our organization.

Responsibilities:

• Executes workforce planning and business operations for ESPN’s Content division.
• Works with content leaders to plan, request and allocate resources, schedule personnel and/or facilities, review time entry and expenses, track paid time off, etc.
• Analyzes content scenarios and creates plans to support initiatives while adhering to resource and financial limits and departmental processes and protocols.
• Maintains knowledge of the business processes, workforce guidelines, and resource planning required across assigned content areas.
• Fully understands policies and processes that guide work (Ex. T&E policy, workforce classifications, time entry). Educates, trains, and advises others on policies and processes and promotes adherence.
• Partners with and functions as a liaison for various departments (Ex. Production, Operations, HR, Legal, outside entities, etc.) Attends meetings with stakeholders; represents a neutral party in discussions.
• Participates in developing, implementing, and enhancing technology tools and workflow processes.
• Provides training to team members, new hires, client groups, and other personnel as needed.
• Ensures that appropriate timelines are met for all projects and tasks.
• Deals with time-sensitive and confidential materials and decisions (Ex. budgets, fees, performance).
• Daily tasks can include:
  • Participate in sourcing, hiring, managing, scheduling, and/or providing feedback on various roles.
  • Train and guide others in the processes of engaging workers and vendors.
  • Process hiring requisitions.
  • Request and/or draft short-form contracts for various roles and/or vendors.
  • Enter, track, and manage contract information in the system of record.
  • Review, approve and reject timecards and expense reports according to Disney timekeeping and travel and expense policies.
  • Create, organize, and distribute various data and reports.
  • Create new vendors in the Disney vendor portal and coordinate with Disney Shared Services on troubleshooting vendor set-ups.
  • During production peak times, remains accessible and may be required to work non-traditional days/hours.

Basic Qualifications:

• Minimum of 2 years of business, personnel, production, or operations experience.
• Strong organizational skills (Ex. budgeting time, prioritizing workload, accuracy, and attention to detail in all tasks).
• Effective communication skills (Ex. clear and concise in all forms of communication, ability to manage high-volume email, phone traffic, and in-person interactions).
• Demonstrated ability to take initiative and perform independently with some guidance from management and senior teammates (Ex. suggest ideas and solutions to problems that arise, ability to recognize when an issue is present and provide rectifying solutions).
• Demonstrated ability to react quickly and positively to a wide variety of sensitive production and personnel situations that arise and are subject to continual change.
• Experience in various aspects of resource management and business operations (Ex. processing contracts/invoices, creating/maintaining/distributing information, resource scheduling/staffing).
• Advanced knowledge of Microsoft Office programs & platforms (Ex. Office 365, Outlook, Excel, Word, One Note, PowerPoint, SharePoint, Teams), Smartsheet or similar programs, Zoom or similar programs.
• Demonstrated passion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment, and supporting workforce diversity.

Preferred Qualifications:

• Knowledgeable about the sports content landscape.
• Possesses basic understanding of the production of studio shows, remote events, digital, and/or packaged shows.
• Understands basic reporting and analytics processes, identifying trends, and developing metrics.
• Solid analytical and technical critical thinking skills.
• Basic financial/budgetary management experience.
• Working knowledge of the following systems/tools: Slack, Concur, Kronos, SAP, and business intelligence tools like MicroStrategy.

Required Education:

• High School Diploma or equivalency.

Preferred Education:

• Bachelor’s Degree or equivalent years of experience from Vocational School, or in Production, Journalism, Business or related field.

#ESPNMedia

The hiring range for this position in Bristol, CT is $59,600.00 to $79,800.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.