Content Moderation QA & Operations Specialist

TikTok USDS Joint Venture LLC; San Jose (CA); On-site; USD 75,000 - 125,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking an Content Moderation Quality Operation Specialist for the USDS team in San Jose. The role focuses on ensuring BPO quality, training, and performance alignment with project SLAs while coordinating with vendors and internal stakeholders.

Applicants should have a Bachelor's degree or higher and 1+ years in BPO/QA roles, with strong reporting and presentation skills to drive improvements and effective vendor management.

Qualifications

• Bachelor's degree or above.
• 1+ years in BPO operations/QA including enforcement, labeling or moderation.
• Familiarity with SOPs, SLAs, and workforce planning in BPO.

Responsibilities

• Quality checks and training for BPO agents and vendors.
• Track, analyze, and improve BPO performance to meet SLA targets.
• Oversee BPO relationships and daily operations to maintain productivity.

Skills

Report-writing

Presentation skills

Education

Bachelor's degree or above

Job description

TikTok USDS Joint Venture LLC is seeking an Content Moderation Quality Operation Specialist for the USDS team in San Jose. The role focuses on ensuring BPO quality, training, and performance alignment with project SLAs while coordinating with vendors and internal stakeholders.

Applicants should have a Bachelor's degree or higher and 1+ years in BPO/QA roles, with strong reporting and presentation skills to drive improvements and effective vendor management.