Content Design Lead: User-Centric Messaging & Onboarding

Jobtailor

California (MO)

On-site

USD 90,000 - 130,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a seasoned Content Designer to guide content direction for loyalty and membership experiences, informed by user-centric insights. You will shape roadmaps, craft onboarding and transactional copy, and synthesize data into actionable strategies.

Strong stakeholder persuasion is essential to ensure messaging cohesion across product surfaces. Ideal candidates have 5+ years in content roles, a related degree, and a proven ability to apply human-centered design to improve product

Qualifications

Bachelor's degree or equivalent professional experience
5+ years as a Content Designer, UX writer, or Content Strategist
Strong ability to present compelling rationale behind content strategies
Expertise in persuasion and negotiation with stakeholders
Experience applying human-centered design (HCD) to product experiences

Responsibilities

Define content direction for Loyalty and connected Membership spaces
Guide roadmap decisions with user-centric insights
Design intuitive, accessible content for onboarding, transactional flows, notifications
Synthesize qualitative, quantitative, and business data into actionable content insights
Influence, persuade, and negotiate with stakeholders for messaging cohesion