Content Design Internship (Summer 2027)

Salesforce, Inc.; San Francisco (CA); On-site; USD 28,000 - 48,000; Part time

Benefits offered by this job

Medical care

Life Insurance

Retirement Savings

Employee Assistance Programs

13 paid holidays

Job summary

Salesforce, Inc. is seeking a Summer 2027 Content Design Intern in San Francisco to join a real product team and collaborate with design, research, PM, and engineering on live features.

You will craft in-app copy, apply content design methods, and explore how AI tools shape UX patterns while balancing user needs and business goals.

Qualifications

• Pursuing a BA/MA in a North American school in a relevant field.
• Strong writing and UX content skills.
• Experience with design tools or AI-assisted design is a plus.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Assist in creating onboarding flows, modals, and UI copy.
• Support user research and usability testing activities.
• Iterate content with mentor feedback.
• Translate research findings into design decisions.

Skills

UX writing

Content design

User research

Usability testing

AI tools

Design system

Collaboration

Feedback culture

Education

Bachelor’s/Master’s in communications or UX-related field

Tools

Figma

Claude

OpenCode

GitHub

Job description

• Content Designers use data and research to build product experiences that give Salesforce users the right information, at the right time, in the right way. We help customers reach their goals faster by crafting easier-to-use, streamlined products and features
• As a Summer 2027 Content Design Intern, you’ll join a real product team in San Francisco and work hand-in-hand with content designers, UX designers, researchers, product managers, and engineers on live features — not a simulated project
• Past interns have shaped onboarding flows, walkthroughs, modals, and payment experiences used by real customers
• You’ll use AI tools and build skills to craft in-app experiences and content, while working iteratively and early in the product development process, balancing user needs, technical constraints, and business goals
• Apply standard content design methods — audits, journey mapping, competitive research — to real features
• Use the latest AI tools and best practices to efficiently craft content and user flows
• Write clear, concise, and usable in-product copy for onboarding flows, modals, notifications, and other UI surfaces
• Partner with a mentor and cross-functional team (design, research, PM, engineering) to ideate, prototype, and iterate on solutions
• Participate in user research and usability testing, and help translate findings into design decisions
• Conduct competitive analysis and bring an outside perspective on UX patterns
• Learn and apply Salesforce’s brand voice and tone standards, and design system guidelines
• Work hands-on with Claude, OpenCode, GitHub, Figma and the team’s design system components to design, build, and augment working prototypes
• Present work in team critiques and incorporate feedback using a structured model (e.g., Situation-Behavior-Impact)
• Participate in Content Design reviews and crits as a reviewer, sharing your feedback and opinions on others’ designs. Be a vocal advocate for our customers
• Explore how AI tools (e.g., Slackbot, Figma AI features) are shaping content design workflows

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

An online portfolio of user experience design work that demonstrates storytelling, UX writing ability, and user-focused design thinkingCurrently pursuing a Bachelor’s or Master’s from a North American school with a degree in communications, product design, UI/UX design, human-computer interaction, cognitive science, user research, or a related field, and returning to school after the internshipExperience using Copilot, Cursor, Claude Code, Gemini or other agent-based frameworks is a plusExperience using large language model (LLM) coding assistants and agentic tools is a plusAbility to effectively guide AI tools to achieve desired outcomesBasic familiarity with Figma or similar design tools is a plus, but not required — we’ll help you build this skillGenuine curiosity about how words and design decisions shape user experience and accessibilityStrong collaborator who enjoys talking to PMs, engineers, designers, researchers, and technical writers across the orgComfort giving and receiving feedback, and adapting to shifting priorities and deadlines