Content Crew Chief

Gilder Search Group; Bolingbrook (IL); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Bonus

401K

PTO

Overtime

Job summary

Wylander is seeking a Contents Crew Chief in Bolingbrook, IL to lead a team restoring customers' personal belongings after fire, water, mold, or storm losses. You will inventory, pack, transport, and restore contents with care and professionalism. This role requires strong leadership, attention to detail, and excellent communication with customers, insurers, and crew.

The position offers pay in the $30-$35/hour range, eligibility for bonus, 401(k), PTO, and overtime.

Qualifications

• 5-10 years in a Crew Chief Lead role.
• IICRC, WRT/ASD and AMRT certifications.
• Experience in fire, smoke and odor remediation.
• Experience in I-Cat and Contents Track Software.
• Strong communication and team player.

Responsibilities

• Lead and supervise Contents Technicians on restoration projects.
• Inventory, pack, label, transport, and unpack customers' belongings safely and accurately.
• Clean, deodorize, sanitize, and restore contents damaged by fire, water, mold, smoke, or other losses.
• Ensure accurate documentation, inventory records, and job notes are completed.
• Communicate professionally with customers, insurance adjusters, and team members.
• Train, coach, and support team members while maintaining quality and productivity.
• Load, unload, and safely transport contents using company vehicles and equipment.
• Maintain a clean, organized, and safe work environment while following OSHA and company safety standards.
• Inspect completed work to ensure quality standards and customer satisfaction are achieved.
• Respond to emergency restoration calls and perform other duties as assigned to support operations.

Skills

Leadership

Team supervision

Inventory management

Customer service

Communication

Education

High School Diploma or GED

Tools

I-Cat

Contents Track Software

Job description

Wylander, a recruiting company specializing in the disaster restoration industry, is recruiting a Contents Crew Chief for a company located in Bolingbrook, IL.

Contents Crew Chief – Compensation & Benefits

• Pay- $30.00-$35.00/ hr (DOE)
• Eligible for Bonus
• Eligible for 401K
• PTO
• Eligible for overtime

____________________________________________________________________________________

As a Contents Crew Chief, you will play a key role in restoring customers' personal belongings following fire, water, mold, storm, or other property damage. You will lead and work alongside a team responsible for inventorying, packing, cleaning, transporting, and restoring contents while ensuring they are handled with care and professionalism. This role requires strong leadership, attention to detail, a positive attitude, and a commitment to delivering exceptional customer service during challenging situations.

Contents Crew Chief Responsibilities:

• Lead and supervise Contents Technicians on restoration projects.
• Inventory, pack, label, transport, and unpack customers' belongings safely and accurately.
• Clean, deodorize, sanitize, and restore contents damaged by fire, water, mold, smoke, or other losses.
• Ensure accurate documentation, inventory records, and job notes are completed.
• Communicate professionally with customers, insurance adjusters, and team members.
• Train, coach, and support team members while maintaining quality and productivity.
• Load, unload, and safely transport contents using company vehicles and equipment.
• Maintain a clean, organized, and safe work environment while following OSHA and company safety standards.
• Inspect completed work to ensure quality standards and customer satisfaction are achieved.
• Respond to emergency restoration calls and perform other duties as assigned to support operations.

Contents Crew Chief Requirements:

• 5-10 years in a Crew Chief Lead role
• High School (or GED) Diploma
• Required certifications of IICRC, WRT/ASD and AMRT
• Required experience in fire, smoke and odor remediation
• Required experience in I-Cat and Contents Track Software
• Ability to recognize and solve problems independently
• Strong communication skills
• Team Player
• Service-Oriented

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