Content Coordinator

Pearson; Philadelphia (Philadelphia County); Remote; USD 45,000 - 85,000; Full time

Job summary

An established industry player seeks a proactive Content Coordinator to produce high-quality assessment content. This role involves managing content production for various qualifications, ensuring accuracy and adherence to strict deadlines. The ideal candidate will thrive in a dynamic environment, demonstrating exceptional attention to detail and strong organizational skills. With a clear development path, this position offers the chance to grow within a supportive team. Join a forward-thinking company committed to innovation in education, where your contributions will help shape the future of learning.

Benefits

Competitive Salary + Allowances

30 Paid Time Off Days

HMO for You + 2 Dependents

Group Life Insurance & Retirement Benefit

Annual Incentive Plan

Flexible Remote Work Setup

Qualifications

• Highly motivated self-starter with excellent attention to detail.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Responsible for producing assessment-related content for qualifications.
• Manage relationships with external assessment associates.

Skills

Attention to Detail

Customer Service Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Education

Background in Education (Bonus)

Tools

PC Literacy

Job description

BACKGROUND INFORMATION

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.

Part of Pearson Schools Qualifications the Assessment division combines excellence in assessment with outstanding customer experience. The Assessment division has end-to-end responsibility for delivering on-time, accurate results of high stakes UK and international qualifications to our learners and first-class customer service to all our customers.

The Assessment division comprises:

1. Delivery team - accountable for the strategic delivery of our high stakes UK and international qualifications
2. Content team - accountable for the accurate delivery of our secure high stakes UK and international assessment instruments as well as non-secure content
3. Quality and improvement team - accountable for quality assurance, post results services, improvement initiatives (including assessment monitoring), regulatory research (including consultations)
4. Strategy and customer team - accountable for delivery of assessment-related transformational, strategic and customer initiatives
5. Online assessment transformation team - accountable for delivering online transformation initiatives and support of online marking system.

The role

The Content Coordinator (CC) is responsible for the production of assessment-related content for a range of subjects in our General Qualifications portfolio. Reporting to the relevant Assessment Content Operations Manager, the CC works as part of a team, where the collective aim is to deliver a professional and customer-focused service.

A day in the life of

The Content Coordinator’s role is varied and changes throughout the year depending on the cycle of assessment delivery and production. CCs are responsible for the secure and accurate management of the content production for a series of question papers. CCs manage relationships with external assessment associates to produce high-quality assessments to strict deadlines. CCs will attend team meetings, manage the workload for their allocated qualifications and support their fellow CCs and their Assessment Content Operations Managers in their day-to-day work.

Other activities are:

1. Working to deadlines on set activities throughout the year
2. Ensuring timely escalations to management on adherence to the paper production processes, schedules or other issues
3. Managing their own training and seeking advice and support from their manager
4. Working collaboratively within own content team as well as across the wider Assessment team

Key challenges

1. Working to tight, and immoveable, deadlines
2. Working within a regulated and process-driven framework
3. Attention to detail, even with repetitive tasks
4. Reacting positively to change
5. Adapting to the challenges created by the introduction of new qualifications and ways of working
6. Adapting to different IT systems
7. Supporting examiners in their use of new technologies
8. Influencing and working closely with Examiners and internal stakeholders
9. Simultaneously managing tasks for multiple examination series
10. Working flexibly across GQA on a range of qualifications, within different teams and across different tasks as appropriate
11. Flexibility of working patterns and ways of working

Core competencies:

1. Providing a customer focused service
2. Communicating with influence
3. Working in a team to achieve goals
4. Delivering goals in a changing environment
5. Taking an innovative and creative approach to work
6. Maximising potential in self and others
7. Taking ownership of own development

Personal style and behaviour:

The position would suit a highly motivated self-starter who would like to pursue a career within a large dynamic organisation. There is a clear development plan in place for CCs to progress to other roles within the team. It is a bonus but not essential to have a background or interest in the education sector.

The role will suit a proactive individual with excellent attention to detail as well as organisational skills. The post holder will need to be PC computer literate and able to work to tight deadlines with the ability to work under pressure and be flexible in their approach to problem-solving. Excellent customer service skills and the ability to communicate at all levels are essential.

Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience. We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity. The information you provide will stay confidential and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

What’s in It for You?

1. Competitive Salary + Allowances
2. 30 Paid Time Off Days (Convert up to 10 unused credits to cash!)
3. HMO for You + 2 Dependents
4. Group Life Insurance & Retirement Benefit
5. Annual Incentive Plan (AIP) & Annual Salary Review (ASR)
6. Flexible Remote Work Setup – Work from home while staying connected!

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: PRODUCT MANAGEMENT

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type:

Req ID: 19357

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