CONTACT REPRESENTATIVE (Call Center)

US-Defense-Finance-and-Accounting-Service; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Defense Finance and Accounting Services (DFAS) in the United States fills positions at GS-04, GS-05, or GS-06 with a target of GS-06. Telework is limited and only granted case-by-case when a compelling DoD need is shown.

Generalized experience at GS-04 level and specialized experience at GS-05/06 level are required, including handling pay transactions, researching information in automated systems, and informing customers about financial matters and procedures.

Qualifications

• One year of generalized experience equivalent to GS-03 is required.
• Generalized experience means progressively responsible clerical or office work.
• One year of specialized experience equivalent to GS-04 is required.
• GS-05 requires one year of specialized experience equivalent to GS-04.
• GS-06 requires one year of specialized experience equivalent to GS-05.
• Specialized experience involves applying pay regulations and researching customer accounts; volunteer experience may be credited.

Job description

Defense Finance and Accounting Services (DFAS) mission is to lead the DoD in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information.

Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.

This announcement will be used to fill positions with an entry grade of GS-04, GS-05 or GS-06 with a target grade of GS-06.

Generalized Experience for GS-04:

One year of generalized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-03) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Generalized experience is defined as:

progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled.

Specialized Experience for GS-05:

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-04) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as:

researching information in an automated system to provide verbal and written responses that resolve customer issues.

Specialized Experience for GS-06:

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized experience is defined as:

applying regulations, policies, or procedures for pay transactions to inform customers and explain financial matters/procedures or solve problems within automated systems; and researching customer accounts and financial regulations, policies, or procedures to identify discrepancies or suggest solutions.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience.