Contact Representative

U.S. Department of Defense; Hawaii; On-site; USD 52,000 - 68,000; Full time

Job summary

The U.S. Department of Defense at Tripler Army Medical Center in Honolulu, Hawaii seeks a professional to support the Department of Clinical Business Operations.

The role focuses on referral screening, patient guidance, and tracking referrals to ensure timely access to care. You will document outcomes, generate periodic reports, and coordinate with clinics to resolve access issues, while meeting requirements such as a background check, probation, immunization screening, and a 5% TDY travel

Qualifications

• Background check may be required.
• 1-year probationary period unless previously met.
• Immunization screening required due to occupational risk.
• Mandatory annual influenza vaccination.
• Mission Essential designation; report to work during emergencies.
• 5% TDY travel requirement.

Responsibilities

• Screen and appoint internal referrals in a timely and accurate manner.
• Guide patients on how to receive care requested in referrals and document results.
• Track completion of internal and external referrals.
• Prepare routine reports to determine referral verification or closure rates.
• Identify clinics with access issues and communicate with specialty staff to address them.
• Counsel beneficiaries on accessing care via MTF, network, or TRICARE/benefits.

Skills

Communication

Patient guidance

Referral tracking

Reporting

Clinic coordination

Job description

About the Position:

This position is located within Tripler Army Medical Center (TAMC) in the Department of Clinical Business Operations, Honolulu, Hawaii. Tripler Army Medical Center is a tobacco-free workplace. Tobacco products include, but are not limited to, smoking, smokeless tobacco, and electronic nicotine delivery devices.

Duties

• Ensure timely and accurate internal referral screening and appointing.
• Provide guidance to the patient on how to receive the care requested in the referral and documents the results of the encounter.
• Track completion of all internal and external (defer to network) referrals.
• Complete routine periodic reports to determine percentage of referrals that are being verified or closed correctly
• Identify clinics with access issues and provides it to specialty staff to correct.
• Interact with and counsel eligible beneficiaries on how to access care in the MTF or the network or using their TRICARE benefit or other benefits programs.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Appointment to this position is subject to a one year probationary period unless the appointee has previously met the requirements as described in 5 CFR Part 315.
• Employees assigned to a medical treatment facility are required to be screened for applicable immunizations or pre-existing immunity based on occupational risk, regardless of job series
• This position has a mandatory seasonal influenza vaccination requirement and is subject to annual vaccination.
• This position has been designated "Mission Essential". In the event of severe weather conditions or other such emergency type situations the incumbent is required to report to work or remain at work as scheduled to support mission operations.
• This position has a Temporary Duty (TDY) or business travel requirement of 5% of the time.