Contact Centre Team Lead: Data-Driven Coaching & Equity

Motorway; Town of Brighton (NY); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Competitive salary

Equity scheme

25 days holiday

Sea-front office

Private medical

Life assurance

Pension scheme

Enhanced family leave

EAP

EV leasing

Cycle to work

Nursery scheme

Volunteering day

Job summary

Motorway in Brighton is hiring a Team Leader for our Seller Sales team. You will lead a group of up to 14 contact centre agents, drive performance against KPIs and coach the team to develop skills and accountability.

You’ll thrive with hands-on leadership, data-driven decisions, and a collaborative, high-performance culture. The role offers a chance to shape the team's future and advance within a fast‑growing scale-up.

Qualifications

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment.
• Comfortable leading from the front and holding people accountable.
• Strong coaching mindset – knows how to build capability.
• Resilient and action-oriented – works at pace and keeps things moving.
• Good commercial understanding of how contact centre sales performance links to wider business goals.
• A data-literate operator who can use insights to make better decisions.
• Positive, driven, and able to influence others across teams.

Responsibilities

• Own the day-to-day running of a high-performing sales team - a team of up to 14 Contact Centre agents
• Drive individual and team performance against a range of KPIs
• Coach regularly and effectively to build skill, resilience and accountability
• Use data and dashboards to manage the team – spot trends, address issues, share insights
• Deliver 1-2-1s, performance reviews and development plans that have real impact
• Manage attendance, adherence and wellbeing in a fair, visible way
• Collaborate cross functionally to drive improved business outcomes
• Bring energy and creativity to drive motivation and results
• Take ownership of issues, initiatives and working practices
• Work as effectively and collaboratively part of a broader management team

Skills

Sales Team Leadership

Coaching mindset

Data-driven decision making

Performance monitoring

Commercial awareness

People management

Job description

Motorway in Brighton is hiring a Team Leader for our Seller Sales team. You will lead a group of up to 14 contact centre agents, drive performance against KPIs and coach the team to develop skills and accountability.

You’ll thrive with hands-on leadership, data-driven decisions, and a collaborative, high-performance culture. The role offers a chance to shape the team's future and advance within a fast‑growing scale-up.