Contact Center Trainer: Curriculum & Knowledge Base Lead

Henry-Ford-Health-2; Detroit (MI); On-site; USD 60,000 - 75,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Contact Center Trainer to deliver instructor-led training to new and existing advocates. You will help develop curriculum and ensure successful integration of new policies and procedures into the contact center environment.

This role requires strong planning, facilitation, and public speaking skills, with experience in multimedia training and MS Office. If you thrive in a fast-paced health system and are detail-oriented, join us to shape exceptional

Qualifications

• Bachelor's degree preferred; five years in a contact center.
• 2–3 years of classroom or on-the-job training experience.
• Experience with multimedia and MS Office programs.
• Strong planning, facilitation and public speaking skills.

Responsibilities

• Deliver instructor-led training to new and existing contact center advocates.
• Assist in curriculum development.
• Maintain a real-time knowledge base.
• Support integration of new policies and procedures into operations.

Skills

Training delivery

Facilitation

Public speaking

Multitasking

Communication

Analytical skills

Education

Bachelor's degree

Tools

MS Office

HTML

Job description

Henry Ford Health in Detroit is seeking a Contact Center Trainer to deliver instructor-led training to new and existing advocates. You will help develop curriculum and ensure successful integration of new policies and procedures into the contact center environment.

This role requires strong planning, facilitation, and public speaking skills, with experience in multimedia training and MS Office. If you thrive in a fast-paced health system and are detail-oriented, join us to shape exceptional