Contact Center Systems Analyst - Optimize & Grow Operations

NCD; Dallas (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

A leading contact center solutions provider based in Dallas, Texas is seeking a Contact Center Systems Analyst. This role supports the administration and improvement of the contact center platform, ensuring functionality and accuracy. Key responsibilities include managing telephony settings, assisting with user provisioning, and identifying workflow optimizations. The ideal candidate will have over 3 years of experience in contact center operations and strong troubleshooting skills, as well as the ability to communicate well with both operational and technical stakeholders.

Qualifications

• 3+ years of experience in contact center operations or related roles.
• Familiarity with telephony settings and user provisioning.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Support day-to-day administration of contact center platform.
• Assist with user provisioning and telephony configuration.
• Identify opportunities to improve routing and workflow efficiency.

Skills

Contact center operations

Telephony support

Problem-solving

Organizational skills

Documentation skills

Communication skills

Tools

Zoom Contact Center

Five9

Genesys

NICE

Talkdesk

Job description

A leading contact center solutions provider based in Dallas, Texas is seeking a Contact Center Systems Analyst. This role supports the administration and improvement of the contact center platform, ensuring functionality and accuracy. Key responsibilities include managing telephony settings, assisting with user provisioning, and identifying workflow optimizations. The ideal candidate will have over 3 years of experience in contact center operations and strong troubleshooting skills, as well as the ability to communicate well with both operational and technical stakeholders.