Call Center Analytics & Operations Analyst

Viking Client Services, Inc.; Eden Prairie (MN); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Disability insurance

Health insurance

Health savings account

Life insurance

Paid vacation time

Vision insurance

Opportunities for advancement

Job summary

A leading service provider in Eden Prairie is looking for a highly analytical Call Center Operations Analyst. This full-time role involves overseeing daily operations and performance optimization within the call center, supported by a Bachelor's degree and relevant experience. The ideal candidate excels in data analysis, reporting automation, and will closely partner with operations management. Full benefits and opportunities for advancement are included.

Qualifications

• 1-3 years of experience in a data analysis, reporting, or call center operations role.
• Prior experience with at least one database programming language.
• Strong written and verbal communication skills.

Responsibilities

• Oversee execution and system performance of campaign solutions.
• Create reporting for effective management.
• Assist AVP with management of data analytics.

Skills

Data analysis

Reporting automation

Strategic execution tracking

Advanced Microsoft Excel

Regressional modeling

Communication skills

Education

Bachelor’s degree in mathematics, Statistics, Data Analytics, Business Intelligence, or a related field

Tools

T-SQL

Microsoft Excel

Job description

A leading service provider in Eden Prairie is looking for a highly analytical Call Center Operations Analyst. This full-time role involves overseeing daily operations and performance optimization within the call center, supported by a Bachelor's degree and relevant experience. The ideal candidate excels in data analysis, reporting automation, and will closely partner with operations management. Full benefits and opportunities for advancement are included.