Contact Center Support

Universal Hospital Services Inc.; Richmond (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision plans

401(k) with company match

Paid time off

SoFi student loan refinancing program

Pet insurance

Job summary

Universal Health Services, Inc. is seeking a dynamic Contact Center Support for the Atlantic Region Central Billing Office.

This role handles first-line inquiries from patients and insurers about accounts and claims, documenting activities in the Patient Accounting System and escalating complex issues as needed. The successful candidate will have strong communication skills, 1–3 years in customer service, and proficiency with Microsoft Office and CRM systems.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer service experience preferred.
• Strong written and oral communication and attention to detail.

Responsibilities

• Receive and resolve first line inquiries about patient accounts from patients or insurers.
• Act as first line of support to questions about accounts or claims.
• Document inquiries in the Patient Accounting System and communicate resolutions.
• Escalate problematic accounts to departmental management for resolution.
• Respond to patient inquiries within 24 hours with research updates.
• Coordinate with facility and CBO teams to resolve issues.
• Maintain knowledge of the call routing and patient accounting systems.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Attention to detail

Phone support

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

Responsibilities

Atlantic Region CBO:

The Atlantic Region Central Billing Office(“ARCBO”) or (“CBO”) provides business office services including billing, collections, cash posting, pre-access management, variance, and customer service to our affiliated Universal Health Services hospitals.

https://jobs.uhs.com/atlantic-region-cbo

The Atlantic Region CBO is seeking a dynamic and talented Contact Center Supprt.

The Contact Center Support is responsible for receiving and resolving first line inquiries over the phone and written correspondence concerning patient accounts by patients or insurance companies.

Key Responsibilities include:

• Document all internal and external inquiries concerning patient accounts including patient and third party payers.
• Act as the first line of support to patient or third party payer contacting the facility with questions concerning an account or claim.
• Root cause issues and attempt to resolve.
• Document and communicate resolution as appropriate in the Patient Accounting System.
• Escalate problem accounts to management team of department for assistance and resolution.
• Clearly communicate resolution of issues to responsible parties and or guarantors on the account.
• Respond within 24 hours to patient inquiry which requires research providing updates on the status or the resolution of their issue each step of the process.
• Work with facility and internal departments of the CBO to investigate and resolve issues associated with patient or insurance company inquiries.
• Maintain working knowledge of the call routing system and patient accounting system
• Other duties as assigned.

Benefit & Rewards Highlights:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!
• Pet Insurance
• More information is available on our Benefits Guest Website: benefits.uhsguest.com

About Universal Health Services:

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500® corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

From Fortune, ©2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Qualifications

Position Requirements:

• High school diploma or equivalent and 1-3 years customer service experience preferred.
• Strong Microsoft Office skills (Excel, Word, Outlook)
• Customer focused both internally and externally, strong attention to detail, the ability to multi-task, strong 10 key data entry, and excellent written and oral communication skills are required.
• Familiarity with customer service and 1-3 years healthcare business office experience preferred.

EEO Statement:

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams:

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.