Contact Center Supervisor

Slideinsurance; Tampa (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive health benefits

Lifestyle Spending Account

Job summary

Slideinsurance in Tampa, Florida is seeking a Contact Center Supervisor to lead a team, drive operational excellence, and enhance customer interactions in the P&C insurance sector.

Ideal candidates will have at least 3 years of leadership experience in a contact center and a strong analytical mindset. Slide offers a vast benefits package alongside a Lifestyle Spending Account for flexible use to suit individual needs.

Qualifications

• 3+ years of leadership experience in a high-volume contact center.
• 1+ year of experience in P&C insurance.
• Active 20-44 insurance license.

Responsibilities

• Lead, coach, and develop a team of representatives.
• Monitor team productivity and call metrics.
• Support escalations and complex issues.

Skills

Leadership

Analytical skills

Organizational skills

Metrics-driven mindset

Education

High school diploma

Tools

Five9

Power BI

Guidewire

Job description

Contact Center Supervisor

As a Contact Center Supervisor, you’ll guide a high‑performing team, drive operational excellence, and play a key role in shaping customer interactions within a dynamic P&C insurance environment.

What You’ll Do

• Lead, coach, and develop a team of representatives to drive performance and service excellence
• Monitor team productivity, call metrics, and performance trends to improve outcomes
• Support escalations and complex issues while ensuring high‑quality resolutions
• Oversee scheduling, timekeeping, and adherence to workforce expectations
• Identify and implement process improvements using data and interaction analytics
• Ensure compliance with data accuracy, policy structure, and regulatory standards

What You Bring

• High school diploma required
• 3+ years of leadership experience in a high‑volume contact center
• 1+ year of experience in P&C insurance
• Experience with Five9, Power BI, and Guidewire
• Active 20-44 insurance license
• Strong leadership, analytical, and organizational skills
• Ability to thrive in a fast‑paced, metrics‑driven environment
• Desire to live Slide’s Core Values

Benefits

Slide offers a comprehensive and affordable benefits package covering health—physical, emotional, financial, social, and professional. A Lifestyle Spending Account is set up for each employee and the company contributes monthly, allowing flexible use of benefits to suit individual needs.