Policy Services Representative

Slideinsurance; Tampa (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits package

Lifestyle Spending Account

Opportunities for social events and collaboration

Job summary

Slideinsurance in Tampa, Florida is seeking a Policy Services Representative to provide exceptional customer service and support for insurance inquiries. The successful candidate will assist clients with policy changes and maintain documentation while adhering to company standards.

The role requires a high school diploma and relevant experience in call centers, alongside a Florida insurance license. Join a vibrant, award-winning culture that promotes collaboration and innovation.

Qualifications

• 2+ years of recent contact center or call center experience.
• Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License.
• Homeowners insurance experience preferred.

Responsibilities

• Deliver outstanding customer service by responding to policy-related inquiries.
• Assist customers with policy changes, payments, and coverage questions.
• Maintain accurate documentation of customer interactions.

Skills

Customer service skills

Strong communication

Organizational skills

Education

High school diploma

Job description

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

As a Policy Services Representative, you’ll be the trusted voice for our customers, helping them navigate their insurance needs while making a meaningful impact on their experience with Slide.

What You’ll Do

• Deliver outstanding customer service by responding to policy-related inquiries via multiple communication channels
• Assist customers with policy changes, payments, and coverage questions with professionalism and accuracy
• Resolve customer concerns and elevate complex issues when needed
• Maintain accurate documentation of customer interactions and policy activity
• Support call center performance goals related to customer satisfaction and service excellence
• Ensure compliance with company procedures and documentation standards

What You Bring

• High school diploma required
• 2+ years of recent contact center or call center experience
• Active Florida 20-44 P&C Personal Lines Agent License or 90-44 Non-Resident Personal Lines License required
• Homeowners insurance experience preferred
• Strong communication, organizational, and customer service skills
• Ability to adapt and thrive in a fast-paced environment
• Desire to live Slide's Core Values

What Slide Offers To You

The Slide Vibe – An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology! Slide offers many opportunities to collaborate and innovate across the company and departments, as well as get to know other Sliders. From coffee chats, to clubs, to social events – we plan it, so all Sliders feel included and Enjoy their Journey.

Benefits – Created using Slider feedback, Slide offers a comprehensive and affordable benefits package to cover all aspects of health, Physical, Emotional, Financial, Social and Professional. A Lifestyle Spending Account is set up for each Slider and Slide contributes to it monthly for use on any benefit that individually suits you – Health Your Way!

2023 - 2026 BEST PLACE TO WORK - Tampa Bay Business Journal

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