Contact Center Specialist I

Markel Service Inc.; United States; Remote; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

PTO & holidays

Parental leave

Job summary

Markel Corporation in the United States is seeking a Contact Center Specialist Level 1 for a fully remote role. The position handles inbound calls from borrowers and financial institutions and outbound calls to insurance companies and agencies to verify information, with Monday–Friday 12pm–9pm CST.

You will analyze account history in our proprietary system, perform verifications, aim for one-call resolutions, and maintain attendance and performance standards.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Strong customer service orientation with active listening.
• Professional verbal and written skills.
• Ability to type at least 25 WPM.
• Intermediate computer skills.

Responsibilities

• Analyze account history on a proprietary computer system and provide accurate information for one-call resolution.
• Perform insurance verifications via outbound calls and the internet.
• Meet individual and team performance standards with good attendance.
• Show courtesy and professionalism on all calls to ensure a positive customer experience.

Skills

Customer service

Active listening

Verbal communication

Written communication

25 WPM typing

Computer skills

Attention to detail

Education

High school diploma or equivalent

1 year of customer service experience

Tools

Proprietary computer system

Job description

The Contact Center Specialist Level 1 (Remote) will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.

Fully Remote | Monday-Friday 12pm-9pm CST

Essential Job Functions

• Quickly analyze account history on a proprietary computer system and provide accurate information to assist in one-call resolution
• Perform insurance verifications via outbound calls and the internet
• Meet individual and team performance standards while maintaining good attendance and dependability
• Show courtesy and professionalism on all calls to ensure a positive customer experience

Qualifications

• Strong customer service orientation with active listening skills and a high attention to detail
• Professional verbal and written skills
• Ability to solve routine problems using established procedures
• Ability to type a minimum of 25WPM
• Intermediate computer skills

Education/Experience

• High school diploma or equivalent
• Minimum one year of customer service experience
• Prior experience with auto insurance or collateral protection insurance a plus

US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who we are: Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you:

• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.

Should you require any accommodation through the application process, please send an e‑mail to the [e-mail].