Contact Center Representative - Hybrid Remote

Star One Credit Union; Sunnyvale (CA); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) Plan

Education Assistance

Employee Loan Discounts

Medical, Dental, and Vision

Paid Holidays

Paid Time Off Program

Staff Incentive Variable Pay (Bonus)

Job summary

Star One Credit Union seeks a Contact Center Representative in a hybrid remote role based in Sunnyvale, CA. You will handle member inquiries about accounts, loans, and services, with a schedule Monday–Friday and rotating weekends.

Salary range is $52,300–$71,800 annually, with base pay and potential for performance-based compensation. Requires 2+ years in financial services and a Bachelor's degree or equivalent experience.

Qualifications

• Must have excellent written and verbal communication.
• Attention to detail with high accuracy.
• Self-motivated, able to multi-task in a fast-paced environment.
• Knowledgeable in Microsoft applications or able to learn quickly.

Responsibilities

• Responds to member questions regarding accounts, loans, and credit union products and services.
• Handles calls, chat, video calls and secured emails in a prompt, courteous, professional manner.
• Recognizes and offers products or services to fit member needs.
• Resolves or escalates complaints through appropriate channels.
• Processes member requests such as transfers, stop payments, address changes, checks, cards, and statements.

Skills

Communication skills

Call center experience

Detail oriented

Multitasking

Microsoft applications

Education

Bachelor's degree in Business Administration/Accounting/Finance

Tools

Microsoft Office

Job description

Position:Contact Center Representative - Hybrid Remote

Location: Sunnyvale, CA

Job Id:783-11168

# of Openings:1

EXCELLENT PAY AND BENEFITS!

Be a part of one of the most successful financial institutions in the country!!

Star One Credit Union is one of Silicon Valley's largest, member-owned financial institutions. Star One offers financial services to more than 129,000 members worldwide. With assets over $9 billion, Star One is ranked 19th in total assets among over 4,900 credit unions nationally. For ten years in a row,Star One has been ranked #1 by America's Credit Unions for providing the highest direct financial benefit to the members we serve.

We offerAMAZING BENEFITSthat help keep our employees healthy and shining bright!!!

• 401(k) Plan, Match, and Profit Sharing
• Education Assistance
• Employee Loan Discounts
• Medical, Dental, and Vision (Effective date of hire)
• Paid Holidays
• Paid Time Off Program
• Staff Incentive Variable Pay (Bonus)

Job Title: Contact Center Representative

Responds to member questions regarding accounts, loans, and other credit union products and services.

Hours: Monday through Friday from 10:15 a.m. to 7:00 p.m. and rotating weekends 8:30 a.m. to 5:00 p.m. with a day off during the week.Scheduled off on New Year’s Day, Thanksgiving and Christmas with all other holidays subject to a rotating schedule.

Salary Range: $52,300 - $71,800 per year, which is base pay.

Compensation will be based on candidate qualifications.

Job Scope/Duties

• This position handles a variety of member service engagements; phone calls, chat, video calls and secured emails in a prompt, courteous and professional manner.
• Answers or obtains answers to member questions regarding accounts, loans and/or credit union products and services.
• Recognizes and offers members product or service options to best fit the member’s needs.
• Resolves or escalates complaints through appropriate channels.
• Processes member requests such as funds transfers, stop payments, change of address, official check requests, order/block/replace plastic cards, check orders, check or statement copies, basic adjustments, etc.
• Performs other duties and assignments including administrative, special projects and supports general Call Center functions.
• Requires a minimum of two (2) years of current and relevant experience in a financial institution.
• Call Center or strong member telephone experience is required.
• Bachelor’s degree in Business Administration, Accounting, Finance, or the equivalent level of education and experience.

Knowledge/Skills/Abilities

• Must be knowledgeable of practices, regulations, procedures and standard accounting necessary to perform duties commonly found in financial institutions.
• Must have excellent written and verbal communication skills.
• Attention to detail with high rate of accuracy is required.
• Self-motivated, able to multi-task with the ability to work well under pressure with moderate to no supervision in a fast-paced environment.
• Knowledgeable in Microsoft applications or ability to learn programs quickly and operate multiple software programs concurrently.
• Ability to provide excellent service to members and support department to help achieve department goals.

MUST HAVE GOOD CREDIT.

We are a proud Equal Opportunity/AAP Employer M/F/Vet/Disabled