Contact Center Representative - Claims Intake

Sentry; Freeport (IL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Meal stipend

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) match

Volunteer time off

Job summary

Sentry in the United States is seeking a Call Center Representative to handle first notice of loss claims by phone and online. You will join a team to process claims for insureds, claimants, and others, while meeting KPIs and supporting customers in times of need.

Benefits include sign-on bonuses up to $1,500 for bilingual hires, additional licensing bonus up to $1,000, hybrid work options, and a comprehensive benefits package with tuition reimbursement and 401(k) match.

Qualifications

• High school diploma.
• Ability to meet attendance requirements; varied shifts including nights, weekends, holidays.
• Excellent verbal and written communication.
• Proficient with computers; familiar with Excel and Word.
• Spanish language skills preferred but not required.

Responsibilities

• Work with a team to meet department phone KPIs.
• Process claims for policyholders, claimants and others over the phone.
• Assist with processing claims received over the internet/mail.
• Participate in weekly team huddles and associate engagement activities.

Skills

Phone skills

Customer service

Spanish (preferred)

Team collaboration

Computer literacy

Excel

Word

Attendance reliability

Written communication

Education

High school diploma

Tools

Excel

Word

Job description

Are you a good multi-tasker with great phone skills and enjoy helping others? If you answered yes, you may be a good fit for one of our positions!

As a Call Center Representative, you play a critical part in providing services to insureds, claimants, and others relating to the “First Notice of Loss” reports. As Sentry’s promise to be there for our customers during their time of need, you’ll provide technical support for the processing of claims.

• New hires receive a $1,000.00 sign on bonus over the course of their first year, with bilingual new hires receiving a total of $1,500.00**
• New hires with a Property & Casualty Producers License receive an additional $1,000.00 sign on bonus, paid over 5 months, on top of our standard new hire bonus**

What You’ll Do

As a member of Sentry’s Claims Contact Center, you will be the initial point of contact for our customer when an incident occurs. In addition, you will:

• Work with a team to successfully meet department phone Key Performance Indicators
• Process claims for policyholders, claimants and others over the phone
• Assist with processing claims that are received over the internet/mail
• Participate in weekly team huddles and associate engagement activities

What It Takes

• High school diploma.
• Ability to meet or exceed attendance requirements, providing reliable and predictable attendance. Hours for this job include nights, weekends, holidays.
• Good human relations skills to deal effectively with customer issues in a professional manner.
• Ability to communicate effectively and accurately verbally and in writing.
• Knowledge of how to use a computer, keyboard skills and familiarity with software applications such as Excel and Word.
• Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.
• Possess basic critical thinking, creativity, and problem-solving skills to provide positive resolution.
• Proficiency in Spanish preferred but not required.

Here is what you can look forward to as part of our team:

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America's Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America’s Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for 35 consecutive years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

Erin Haddaway

[e-mail]

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.