Claims Representative Entry Level

Sentry; Nashville (TN); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Dining on Us

Continuous Learning

Comprehensive Benefits

Paid Time Off

401(k) match

Giving Back

Job summary

Sentry in Nashville, TN based or Davenport, IA offers a hybrid work model and hands-on training in auto claims from day one. You’ll verify coverage, assess liability, and grow into a confident claims expert while supporting customers with empathy.

As a dedicated associate, you’ll review statements, police reports, and evidence to establish reserves and ensure compliance. Bachelor’s degree or equivalent work experience is required; travel may be necessary.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing.
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Responsibilities

• Verify coverage, compensability, and reasonable payments by reviewing policy and accident details.
• Develop investigative claims skills by taking and reviewing statements, police reports, and evidence.
• Evaluate claims exposure and establish timely reserves.
• Document decisions, correspondence, and discussions throughout the life cycle of the claim to comply with regulations.
• Communicate claims process and status to customers with empathy.
• Ability to obtain and maintain state licensing requirements.

Skills

Insurance knowledge

Customer service

Communication skills

Time management

Technical aptitude

Travel flexibility

Education

Bachelor’s degree or equivalent work experience

Job description

Kick off your career at Sentry! Dive into real auto claims from day one, gain hands‑on training, assess liability, and grow into a confident, knowledgeable claims expert.

Associates will be based out of our Nashville, TN or Davenport, IA office following the hybrid work model.

What You’ll Do

• Gain knowledge to verify coverage, compensability, and reasonable payments by thoroughly reviewing the policy, reviewing accident details, and other pertinent information related to the claim.
• Develop investigative claims skills by taking and reviewing recorded statements from involved parties and witnesses, reviewing police reports, and other pertinent evidence.
• Build knowledge to evaluate claims exposure appropriately, establishing timely reserves.
• Comply with industry regulations, legal requirements, and internal company policies through thorough documentation of all decisions, correspondence, and discussions that occur throughout the life cycle of the claim.
• Support customers with empathy and understanding, assisting them through difficult situations and effectively communicating the claims process, ongoing claim status, and decisions, including the reasoning behind them.
• Ability to obtain and maintain state licensing requirements

What It Takes

• Bachelor’s degree or equivalent work experience
• Previous insurance related and/or customer service experience is preferred.
• Ability to professionally communicate verbally and in writing
• Ability to exercise effective time management skills.
• Shows technological aptitude.
• Associate must have the ability to travel as necessary to satisfactorily complete their job responsibilities as assigned.

Here is what you can look forward to as part of our team

At Sentry, your total rewards go beyond competitive compensation. We’re committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility: Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us: Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning: Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits: We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance: Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future: We’re committed to your long‑term financial well‑being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back: Through the Sentry Foundation, we’re proud to support the United Way and make a difference in our communities.

Why Join Sentry

At Sentry, we believe our people are the heart of our success. We’re proud to be recognized for the culture we’ve built, earning spots on Forbes’ lists for America's Best Midsize Employers and Best Employers for New Grads, as well as Newsweek’s America's Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it’s anchored in a long history of stability. Since our founding in 1904, we’ve dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We’re proud to have maintained an A+ rating from A.M. Best, the industry’s leading authority, for over 30 years.

Your Career, Our Community

Whether you’re working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you’ll find a challenging and rewarding environment. Explore the Our Teams tab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

Talent Acquisition Specialist

Shea Supa

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.