Customer Service Representative Translator

Sentry; United States; Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Meal Subsidy

401(k) plan with match

Tuition Reimbursement

Paid-Time Off

Volunteer-Time off

Group Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Parental Leave

Health & Wellness benefits

Employee Assistance Program

Sentry Foundation gift matching

Sign-on bonus

Job summary

Sentry is hiring a translator to support its Stevens Point, WI; El Paso, TX; Freeport, IL; or Goldsboro, NC offices. The role involves translating phone conversations and documents between English and Spanish, with a hybrid in-office/remote schedule.

Requirements include an Associate Degree or equivalent and 0–2 years of related experience, plus fluency in English and Spanish. A $1,000 sign-on bonus is paid over the first year. Salary ranges from $17.01 to $25.58 per hour depending on location.

Qualifications

• Excellent ability to speak, read and write fluently in English and Spanish.

Responsibilities

• Translate verbally phone conversations and rewrite documents in both English and Spanish.
• Participate on phone calls between Sentry and Claimants.
• Interpret various dialect meanings while translating verbally or in written form.
• Provide translation services to all Sentry offices.
• Translate a high volume of calls daily.
• Provide a high quality of customer service for internal and external customers.

Skills

Bilingual English/Spanish

Education

Associate degree or equivalent

Job description

Ensures quality customer service by interpreting phone calls for personal and commercial lines insureds and claimants. Translates and transcribes documents and recordings accurately.

What You'll Do

• As the translator for Sentry Insurance, you will translate verbally phone conversations and rewrite documents in both English and Spanish. This individual would also follow a hybrid work model and is eligible to work out of our Stevens Point, WI, El Paso, TX, Freeport, IL or Goldsboro, NC office locations. For Sentry, our flexible schedule would be Mondays and Fridays are optional work from home days and Tuesday, Wednesday and Thursday are in office days.
• Participate on phone calls between Sentry and Claimants
• Interpret various dialect meanings while translating verbally or in written form
• Provide translation services to all Sentry offices
• Translate a high volume of calls daily
• Provide a high quality of customer service for internal and external customers

What It Takes

• Associate Degree or equivalent work experience
• 0-2 years of related work experience
• Excellent ability to speak, read and write fluently in English and Spanish
• Familiar with various dialect meanings in both English and Spanish
• Previous experience in the insurance field is desirable
• Ability to meet tight deadlines, maintain confidentiality and provide work direction.

New Hires coming to us will receive in total a $1000 Sign-on Bonus over the course of one year

Positions filled in Freeport, Illinois this position will pay $17.01 - $25.58 per hour.

What You'll Receive

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.

Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority.

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.

Get ready to own your future at Sentry. Opportunities await!

Erin Haddaway

[e-mail]

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.