Contact Center Representative

Evara Health; Clearwater (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

15 days of paid time off

10 paid holidays

Free gym membership

Retirement plan with employer match

Tuition reimbursement

Comprehensive health, dental, vision,

Employee Assistance Program (EAP)

Descripción de la vacante

Evara Health is seeking a patient-focused administrator to join our care teams in Florida. In this role you will handle customer service inquiries, schedule appointments, verify insurance, document interactions in the EHR, and support clinical operations with timely care coordination.

Join a community-centered organization that values growth, ongoing learning, and employee wellbeing, with generous time off, holidays, wellness perks, retirement plans, education assistance, and comprehensive

Formación

• High School Diploma or equivalent.
• One or more years of experience in a call center or front office healthcare setting preferred.

Responsabilidades

• Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
• Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
• Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
• Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Conocimientos

Customer service

Communication

Scheduling

Documentation

Clinical support

Educación

High School Diploma or equivalent

Herramientas

EHR system

Descripción del empleo

Join Evara Health—Driven by Purpose, Powered by People.

Evara Health provides essential, high-quality care to the communities who need it most through 17 centers and mobile units offering primary care, dental, behavioral health, pediatrics, and more. Evara Health is recognized for its innovative, team-based approach, commitment to community health, and dedication to making healthcare accessible for all.

Our people fuel our impact. Team members come for the purpose and stay for the supportive culture and strong, community-focused teams.

Build a career that goes beyond a job—it changes lives.

About This Role:

• Customer Service & Communication: Provides high-quality customer service by responding to inquiries, directing calls appropriately, and collaborating effectively with team members across departments.
• Scheduling & Patient Access: Schedules appointments, manages pre-registration, verifies insurance, and utilizes tools such as panel lists and discharge notifications to support patient access and continuity of care.
• Documentation & Reporting: Accurately records patient interactions and outreach in the EHR, and prepares reports as required.
• Clinical Support & Protocol Compliance: Supports clinical operations by processing medication refills, triaging clinical calls, escalating appropriately, and adhering to protocols and timelines.

Education & Experience:

• High School Diploma or equivalent
• One or more years of experience in a call center or front office healthcare setting preferred.

Schedule:

• Monday - Thursday, 9:30am - 6:00pm
• Friday, 8:30am - 5:00pm

Why You'll Love Working Here:

• Impact: Every day, you’ll make a significant impact on our patients’ lives, leading efforts that go beyond healthcare to ensure community wellbeing.
• Growth: We support your professional development through continuous learning and opportunities to grow within Evara Health.
• Recognition: As part of our team, your hard work will be recognized and rewarded, contributing to your professional fulfillment and job satisfaction

Culture and Benefits:

What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as:

• Generous Time Off: 15 days of paid time off with an option to cash out unused day
• Holidays: 10 paid holidays and an additional day off for your birthday.
• Wellness Perks: Enjoy a free gym membership to support your health and fitness goals.
• Retirement Planning: 403(b) with 2% employer contribution up to 4% match
• Continuing Education: Tuition reimbursement eligibility which includes $1,500 per year.
• Comprehensive Insurance Plans: Medical, Dental, Vision, Life, Short & Long-Term Disability + extra coverage options.
• Employee Assistance Program (EAP): Confidential counseling, legal & financial advice through EAP

At Evara Health, your career goes beyond a job. Thrive, grow, and help deliver life-changing care to the people who need it most.

**This position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information about the background screening process, visit https://info.flclearinghouse.com.**