Contact Center Quality Engineer – Omnichannel & AI Testing

Glint Tech Solutions LLC; Elk Grove (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

Glint Tech Solutions LLC hires a Contact Center Quality Engineer to strengthen our enterprise contact center platform. You will shape QA strategy across voice, chat, email, routing, and AI-assisted features, and test CTI integrations.

You will design test plans, execute functional/integration/end-to-end tests, contribute to CI pipelines, and communicate risks to stakeholders while ensuring platform reliability for large-scale deployments in Elk Grove, CA.

Qualifications

• 3+ years of experience in Software QA / Quality Engineering.
• Hands-on experience testing Contact Center, Telephony, or CTI systems.
• Experience with API and integration testing.
• Experience with test automation using Python and/or JavaScript.
• Experience with Git, SQL, log analysis, and defect tracking tools.
• Experience with automation frameworks such as Playwright, Selenium, or pytest.

Responsibilities

• Design and maintain test plans, test cases, and regression suites based on requirements and technical designs.
• Perform functional, integration, regression, end-to-end, and exploratory testing.
• Test contact center functionality across voice, chat, email, routing, and other channels.
• Test REST APIs, webhooks, and system-to-system integrations.
• Reproduce, document, and track defects through resolution.
• Validate platform changes and support release/UAT activities.
• Perform platform migration and feature-parity testing.
• Troubleshoot issues using logs, SQL, and network/telephony diagnostic tools.
• Contribute to automated testing and CI workflows.
• Communicate test coverage, defects, and release risks to technical and business stakeholders.

Skills

QA Experience

Contact Center Testing

API Testing

Python/JS

Automation Frameworks

Education

Bachelor's degree in CS/IS/Telecommunications/Engineering

Tools

Playwright

Selenium

pytest

Git

SQL

Job description

Glint Tech Solutions LLC hires a Contact Center Quality Engineer to strengthen our enterprise contact center platform. You will shape QA strategy across voice, chat, email, routing, and AI-assisted features, and test CTI integrations.

You will design test plans, execute functional/integration/end-to-end tests, contribute to CI pipelines, and communicate risks to stakeholders while ensuring platform reliability for large-scale deployments in Elk Grove, CA.