Contact Center Pharmacy Technician, (CPhT) certification required

CVS Health; South Carolina; Hybride; USD 23 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Paid time off

Retirement options

Wellness programs

Résumé du poste

Oak Street Health is seeking a Pharmacy Technician I to join a remote contact center team. The role supports patients by handling refill requests, coordinating with pharmacies, and ensuring accurate documentation in EMR systems.

You will maintain licensure, complete CE, and meet performance metrics in a fast-paced environment. The ideal candidate has a year of retail pharmacy experience, an active PT license, and a CPhT certification, with strong MS Office/Google Suite skills and US work

Qualifications

• Minimum 1 year of retail pharmacy experience required.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification required.
• High school diploma or equivalent required.
• Bilingual Spanish preferred, medical Spanish a plus.
• Strong working knowledge of MS Office and Google Suite preferred.
• Ability to execute daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high-quality customer service.
• Deliver confident and professional service to Oak Street Health patients and internal partners.
• US work authorization.

Responsabilités

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated.
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed.
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound.
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills.
• Utilize electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information into applicable electronic platforms.
• Capture and document all patient requests prior to ending the call.
• Monitor the CareReq queue to ensure the completion of any open requisitions.
• Arrange transportation for center visits.
• Schedule off‑cadence or requested patient appointments.
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns.
• Execute prescription requests according to up‑to‑date process standards and policies.
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected.
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics.
• Responsible for maintaining licensure and certification.
• Complete all Continuing Education expectations.
• Other duties as assigned.

Description du poste

Title

Pharmacy Technician I

Company

Oak Street Health

Location

Remote

The Pharmacy Technician acts as a liaison between the patient, provider, and pharmacist. The Pharmacy Technician provides exceptional customer service and excellent phone etiquette while exercising empathy with Oak Street Health patients.

Core Responsibilities

• Field inbound calls for refill requests, investigate the status of refills, and fulfill medication renewal requests as indicated
• Contacts patients and assists/reminds them in obtaining refills on their medications from their respective pharmacy, whether it be retail, independent or mail-order pharmacy.
• Make outbound calls to pharmacies on behalf of the patient when needed
• Responsible for 40-50 calls per day volume inbound and/or 60-80 calls outbound
• Coordinate with center care teams to overcome identified barriers that prevent patients from receiving refills
• Utilize electronic medical record platform to send requests and updates to field care teams
• Document clear and precise information into applicable electronic platforms
• Capture and document all patient requests prior to ending the call
• Monitor the CareReq queue to ensure the completion of any open requisitions
• Arrange transportation for center visits
• Schedule off‑cadence or requested patient appointments
• Utilize triage nurse line, using warm transfers, when needed for acute healthcare concerns
• Execute prescription requests according to up‑to‑date process standards and policies
• Engage with patients in an environment free from background distractions that supports a private home office that ensures patient information is protected
• Meet and exceed departmental metrics; stay informed of changes and updates to department metrics
• Responsible for maintaining licensure and certification
• Complete all Continuing Education expectations
• Other duties as assigned

Remote Work Requirements

• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems
• Prior remote work experience
• Ability to obtain high-speed internet and hardwire equipment to router/modem
• Distraction‑free and private remote work environment required as well as reliable dependent care during working hours
• Ability to provide own transportation for instances where on‑site support is required for employees located within 50 miles of a physical OSH location/center https://www.oakstreethealth.com/locations
• Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC
• Ability to participate in classroom‑style remote training sessions
• An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment

Career Development Opportunities

The career path from Pharmacy Technician I to Pharmacy Technician II includes:

• A minimum tenure of 6 months in the Pharmacy Technician I role
• Consistently demonstrates strong problem‑solving abilities, effective communication, and a thorough understanding of customer needs
• Demonstration of a strong desire to learn and grow in their role
• Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30‑day advance notice) for all job skills: Average Calls per Hour Average Handle Time Average Unavailable Time Quality Metrics Demonstrate proven reliability and satisfactory attendance

The progression path from Level I, Level II, and Level III positions within the Pharmacy Technician Contact Center team is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication.

Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling technicians to provide superior support and contribute to the overall success of the contact center.

What are we looking for?

• Minimum 1 year of retail pharmacy experience required
• Active Pharmacy Technician License in the state of residence
• Certified Pharmacy Technician (CPhT) certification required
• High school diploma or equivalent required
• Bilingual Spanish preferred, medical Spanish a plus
• Strong working knowledge of MS Office and Google Suite preferred
• Ability to execute daily responsibilities with minimal supervision
• Demonstrated ability to deliver high-quality customer service
• Deliver confident and professional service to Oak Street Health patients and internal partners
• US work authorization

Pay Range

The typical pay range for this role is: $17.00 - $25.65

Anticipated Weekly Hours 40

Time Type Full time

Benefits

Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.

Application Deadline

We anticipate the application window for this opening will close on: 11/25/2026

Eligibility & Compliance

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Company Culture

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.