Contact Center Operator - Boston Children's Service Response Ctr

Aramark Correctional Services; Waltham, Northern (MA, KY); Hybrid; USD 28,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental

Vision

401(k)

Parental leave

Disability coverage

Paid time off

Job summary

Aramark Correctional Services is seeking a Call Center Representative to support patients by phone and through software systems at the Boston Children’s Service Response Center in Waltham, MA. You will liaise with other departments to coordinate patient meals and nutrition services.

The role is part-time (~20 hours/week) with potential to pick up additional shifts. Previous dispatch experience and strong software skills are valued, along with excellent communication and a customer-first approach.

Qualifications

• Previous experience in transportation dispatch or related field preferred.
• Solid understanding of software applications.
• Demonstrates strong social skills, accuracy, and attention to detail.
• Interpersonal and communication skills, both written and verbal.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, directing calls related to meals or nutritional needs.
• Uses software to record patient orders.
• Maintains institutional knowledge of therapeutic diets to ensure meal orders are processed accurately.
• Maintains privacy, safety, and dignity of each customer by observing client confidentiality and safety standards.
• Maintains compliance with ARAMARK's standards of operation and records to ensure compliance with regulations.

Skills

Dispatch experience

Strong social skills

Accuracy

Attention to detail

Software applications understanding

Tools

Software applications

Job description

Job Description

The Call Center Representative provides patient support via phone and software systems and serves as a liaison to other departments regarding patient meal services and other support services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

JOB TYPE: Part Time

SCHEDULE: Approximately 20 hours a week, with opportunity to pick up open shifts

LOCATION: Boston Children's Service Response Center, in Waltham, MS

JOB ID: 680227

Compensation Data

COMPENSATION: The Hourly rate for this position is $20.56 to $20.56. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Function comfortably in a fast-paced, performance-based call center environment where every call is recorded and assessed to ensure performance levels are maintained.
• Maintains friendly, efficient, positive customer service demeanor toward customers, clients, and co-workers.
• Adaptable to customer needs.
• Responsible for patient customer service functions of answering phones, taking menu orders, answering questions or if unable to answer, appropriately directing calls from patients as it relates to their meal or other nutritional needs
• Uses software to record patient orders
• Maintains institutional knowledge of therapeutic diets to ensure meal orders are processed accurately
• Maintains the privacy, safety, and dignity of each customer by observing client confidentiality and by closely adhering to safety and client-based standards
• Maintains compliance with ARAMARK's standards of operation. Adheres to ARAMARK's Business Conduct Policy at all times. Maintains all records and reports to ensure compliance with all local, state, and federal regulations and codes.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous experience in transportation dispatch or related field preferred
• Must have a solid understanding of software applications
• Demonstrates strong social skills, accuracy, and attentional to detail
• Proven interpersonal and communication skills, both written and verbal
• Must be available to work flexible hours including evenings and weekends

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.