Contact Center Operations Leader

UCSF Health; Emeryville (CA); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

The UCSF Health Contact Center in Emeryville is seeking an Administrative Supervisor to oversee clinic operations across multiple providers and sites. You will supervise practice coordinators, manage staffing, and monitor referral and scheduling workflows to ensure top-tier patient access and service levels.

The role emphasizes leadership, problem-solving, HR compliance, and continuous improvement in a fast-paced ambulatory setting within UCSF Health.

Formación

• Bachelor's degree in related area; 5+ years progressive supervisory experience.
• Demonstrated supervisory and organizational skills to manage complex workflow.
• Strong knowledge of clinic/center operations, scheduling systems, and terminology.
• Knowledge of HR policies and ability to train, monitor, evaluate, and document staff.
• Strong analytical and communication skills; ability to present reports and proposals.
• Familiarity with data management systems used in clinic/center operations.

Responsabilidades

• Provide direct daily supervision and coaching to practice coordinators and team leads.
• Monitor referral workqueues and call queues; track key performance metrics.
• Review schedules to ensure accurate staffing and adherence to projections.
• Handle daily communications and escalations with staff and Home Team.
• Oversee attendance, timesheets, and time-off approvals.
• Lead meetings with Managers and Team Leads; participate in HR/compliance activities.
• Support recruitment, onboarding, and performance evaluations for staff.
• Promote standards and continuous improvement across the Medical Center.

Conocimientos

Supervisory leadership

Operational management

Staff coaching

Communication

Analytical thinking

Educación

Bachelor's degree in related area

Herramientas

EPIC knowledge

Descripción del empleo

The UCSF Health Contact Center in Emeryville is seeking an Administrative Supervisor to oversee clinic operations across multiple providers and sites. You will supervise practice coordinators, manage staffing, and monitor referral and scheduling workflows to ensure top-tier patient access and service levels.

The role emphasizes leadership, problem-solving, HR compliance, and continuous improvement in a fast-paced ambulatory setting within UCSF Health.