Contact Center MSR-Fenton

ADP, Inc.; Fenton (MO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

11 paid holidays

PTO starting at 15 days

Job summary

Alliance Credit Union in Missouri is seeking a friendly, service-driven Member Service Representative I (MSR I) to help members reach their financial goals with trusted guidance. You will be the frontline contact across phone, digital, and in-person channels, delivering the Alliance experience.

The role offers a full benefits package, merit-based pay, and an in-person schedule at our Fenton branch in Missouri. High school diploma required with training for banking basics.

Qualifications

• High school diploma or equivalent required; training offered for the right candidate.
• Working knowledge of financial products, electronic services, and banking regulations.
• Strong computer and Microsoft Office skills.
• Excellent communication, customer service, and problem-solving abilities.

Responsibilities

• Serve as primary contact for members and potential members via phone, digital, and in-person channels.
• Deliver outstanding member service reflecting the Alliance brand experience.
• Assist members with account inquiries, online banking, payments, and transfers.
• Process financial and non-financial transactions accurately and securely.
• Identify member needs and recommend products and services to improve financial well-being.
• Handle communications via phone, email, chat, and other channels.
• Support lending activities by gathering information and processing applications.
• Maintain records and ensure regulatory compliance.

Skills

Customer service

Communication

Problem-solving

Microsoft Office

Education

High school diploma or equivalent

Additional education in business or finance

Tools

Microsoft Office

Job description

If you’re energized by helping people, solving problems, and making a positive impact in your community, we want to hear from you.

Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. At Alliance Credit Union, our people are our greatest differentiator and have a competitive advantage in the markets we serve. We are all united in delivering the best experience for our members. We work together each day to foster an inclusive workplace culture where all our employees feel respected and valued and have an opportunity to contribute to the Credit Union's success. You will never be just a number at Alliance!

In addition to our amazing culture, we offer:

• Competitive pay and yearly merit increases
• Full benefits package including medical (as low as $12/week), dental, and vision.
• HRA & FSA
• Employer paid life insurance and disability benefits (STD & LTD)
• 401K with an 8% employer match
• 11 paid Holidays
• Generous PTO (starting at 15 days per year) and 2 service days per year.
• An Employee Assistance Program (EAP)
• Employee events, birthday celebrations, and much more!

Position Overview:

At Alliance Credit Union, our mission is simple but powerful: Delivering Value and Enriching Lives. We're seeking a passionate, service-driven Member Service Representative I (MSR I) to join our team and help members achieve their financial goals through exceptional service and trusted financial guidance.

If you're looking for a rewarding career where you can make a meaningful difference in the lives of members and your community, apply today and become part of the Alliance Credit Union family.

Typical Hours:Monday-Friday 8:25am-5:30pm. In addition, you will work a 4–5-hour shift usually every other Saturday but will have a half day during the week if you are scheduled Saturday.

Pay: The position starts at $21-22 per hour depending on experience, with a $2/hr. bump for Saturdays. In addition, we pay an additional $10/day for in-branch shifts (6+ hours). MSRs at Alliance are also eligible for additional pay (up to $2 per hour more) through cross-training programs.

What You’ll Do

• As a Member Service Representative I, you'll serve as a primary point of contact for members and potential members through phone, digital, and occasionally in-person channels. You'll:
• Deliver outstanding member service that reflects the Alliance brand experience.
• Assist members with account inquiries, maintenance, online banking, payments, transfers, and electronic services.
• Process financial and non-financial transactions accurately and securely.
• Identify member needs and recommend products and services that improve financial well-being.
• Handle inbound and outbound communications via phone, email, chat, and other digital channels.
• Support consumer and mortgage lending activities by gathering information and processing applications.
• Resolve member concerns and provide effective solutions.
• Maintain accurate records and documentation while ensuring regulatory compliance.
• Collaborate with teammates and other departments to provide a seamless member experience.

What You Bring

Required Qualifications

• High school diploma or equivalent.
• Working knowledge of financial products, electronic services, and banking regulations. (we are willing to train the right candidate)
• Strong computer and Microsoft Office skills.
• Excellent communication, customer service, and problem-solving abilities.

Preferred Qualifications

• Experience in customer service, call centers, banking, credit unions, or other financial institutions.
• Additional education in business, finance, or a related field.

What Makes You Successful

You are:

• Passionate about helping people.
• Detail-oriented and dependable.
• Professional, courteous, and respectful.
• A collaborative team player.
• Adaptable in a fast-paced environment.
• Committed to maintaining confidentiality and integrity.
• Driven to learn and grow professionally.

Why You’ll Love Working Here

• Purpose-driven culture centered on People Helping People
• Collaborative and supportive team environment
• Opportunities for professional growth and leadership development
• Meaningful work that impacts members and the community
• Full-time, typically Monday–Friday with rotating Saturdays
• Occasional overtime as needed
• In-person role at our Fenton, MO branch

The above description is not all-inclusive, and the individual may perform other related business duties as assigned. It is intended to describe the general nature and level of work being performed. The Credit Union President reserves the right to revise or change the duties of this position at any time. The position may also be merged or eliminated as conditions warrant. This position description does not constitute a written or implied contract of employment. Alliance Credit Union is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Credit Union will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Alliance Credit Union.