Contact Center GSSM (Global Sourcing & Supply Manager)

Harvey Nash; Sunnyvale (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Harvey Nash is seeking a Business Systems Analyst III/Contact Center GSSM to operate in a hybrid environment at our Sunnyvale • CA location. The role focuses on understanding the contact center supply landscape and performing strategic procurement analyses.

Responsibilities include supplier research, spend analytics, and negotiating terms with suppliers, while collaborating across functions to meet business objectives.

Qualifications

• Experience in Supply Chain, Operations, or a related field.
• Strong negotiation skills and supplier management experience.
• Excellent analytical and communication abilities.

Responsibilities

• Develop understanding of contact center commodity landscape and dynamics to inform procurement strategy.
• Perform supplier financial research, spend analysis, and ad-hoc financial analysis for strategic deals.
• Negotiate optimal terms with suppliers, including direct/indirect labor and SG&A considerations.
• Collaborate across the client organization to ensure business objectives are met and communicate findings to leaders.
• Optimize supply chain performance through cost and capacity scenario analysis and benchmarking.
• Provide program management support and help develop processes, templates, and reporting.

Skills

Negotiation

Supplier management

Data analysis

Stakeholder communication

Cross-functional collaboration

Independent work

Analytical thinking

Job description

Title: Business Systems Analyst III/Contact Center GSSM (Global Sourcing & Supply Manager)

Location: 222 N Wolfe Road, WF02, Sunnyvale, CA 94085

Duration: 9 Months

Additional Information: Hybrid

Contact Center GSSM (Global Sourcing & Supply Manager)

Description:

• Develop a nuanced understanding of the contact center commodity landscape identify changes in buyer and supplier power and use industry dynamics to client’s advantage.
• Perform supplier financial research, spend analysis and ad-hoc financial analysis for strategic procurement deals.
• Effectively work with suppliers to negotiate optimal terms for sourcing. Understanding of direct labor, indirect labor, overhead and SG&A breakdown.
• Collaborate across the client organization to ensure business objectives are met. Includes the ability to rapidly synthesize and communicate findings to leaders and to actively identify potential supply issues that can affect strategy.
• Optimize supply chain performance through cost and capacity scenario analysis, and benchmarking.
• Provide overall program management support and contribute to ongoing development of processes, templates, escalation procedures, and reporting.

Preferred Qualifications:

• Experience working in Supply Chain, Operations, or a related field
• A tenacity, passion and demonstrated skill in negotiations
• Strong analytical and critical thinking skills
• Superb communication and interpersonal skills
• Can build, grow and develop key cross-functional relationships to be able to influence and drive projects
• Ability to operate independently
• Experience in supplier management and operations
• Ability to identify and solve complex supply chain issues
• End to end ownership of contract negotiations for both commercial and legal aspects a plus