Contact Center (Full Time)

Capital Premium Financing, Inc.; Draper (UT); On-site; USD 22,000 - 26,000; Full time

Job summary

Capital Premium Financing, Inc. seeks a Contact Center Representative to provide high-quality service via inbound calls and assist customers with account information and general inquiries.

This full-time role supports the Contact Center team under supervision by Lynzee Waters and operates Monday–Friday, 9:00 AM–6:00 PM MST. The ideal candidate delivers excellent customer service, quickly resolves issues, and communicates clearly.

Qualifications

• Exceptional customer service and communication skills.
• Professional phone voice and active listening.
• Strong typing and computer skills.
• Ability to handle high volume of inbound calls.
• Spanish-speaking preferred

Responsibilities

• Handle a high volume of inbound calls promptly and professionally
• Meet or exceed personal and team qualitative and quantitative targets
• Maintain a positive, empathetic, and professional attitude toward customers
• Utilize software, databases, scripts, and tools appropriately
• Participate in training as assigned by managers

Skills

Customer service

Active listening

Verbal communication

Written communication

Phone etiquette

Typing proficiency

Time management

Job description

The Contact Center is currently looking for 1 full-time employee to begin as soon as possible.

INTERNAL JOB POSTING: Contact Center Representative

Salary Range: $16-$19 DOEDepartment: Contact CenterReports to: Lynzee WatersHours: Full-Time, Monday – Friday, 9:00 AM – 6 PM MST

JOB DESCRIPTION:

The main responsibility of the Operations Contact Center department is to act as a liaison for the customer providing account information, service offerings and resolving any problems the customer might face with accuracy and efficiency. As a contact center representative, you can expect to take a high volume of inbound calls consisting mainly of processing payments, verifying account status, answering general questions related to insurance or premium financing and resolving customer complaints. As a contact center representative, you are trained to understand all aspects of insurance and premium financing so you can provide the highest level of customer satisfaction.

ESSENTIAL DUTIES / RESPONSIBILITIES:

• Handling a high volume of inbound calls from clients promptly and professionally
• Meet or exceed personal/team qualitative and quantitative targets
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Utilizing software, databases, scripts, and tools appropriately
• Participate in training as assigned by managers

MINIMUM QUALIFICATIONS:

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and strong typing skills.
• Strong time management and decision-making skills.
• Ability to manage a high volume of incoming calls
• Adhere to the Core Values and Guiding Principles of the company
• Adhere to company policies and procedures as referenced in the HR Manual, Policies & Procedures Manual, and Approvals Matrix
• Follow communication procedures, guidelines, and policies
• Spanish-speaking preferred