Contact Center Customer Service Representative

Brothers That Just Do Gutters Corporate - Poughkeepsie, NY; City of Poughkeepsie (NY); Remote; Full time

Job summary

An established industry player is seeking dedicated customer service professionals for a dynamic remote position. This role offers the chance to thrive in a supportive environment that emphasizes personal and professional growth. With flexible work-from-home options and a commitment to employee development, you will engage in meaningful interactions while addressing customer inquiries and scheduling estimates. Join a company that values loyalty and fosters a rewarding culture, where your contributions lead to success and fulfillment. If you're passionate about delivering exceptional service and want to be part of a team that truly cares, this opportunity is for you!

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Qualifications

• Strong communication skills and problem-solving abilities are essential.
• Must maintain professionalism and a positive attitude in a busy environment.

Responsibilities

• Handle high-volume calls in a call center environment.
• Schedule customer estimates and manage inquiries about products/services.

Skills

Communication Skills

Problem-Solving

Organizational Skills

Multitasking

Professionalism

Patience

Job description

Benefits:

1. 401(k)
2. Dental insurance
3. Health insurance
4. Paid time off
5. Training & development
6. Vision insurance

Our mission to "Reinvent Contractor Service" is best achieved by investing in our employees, always doing what's right, and delivering a 5-star experience every step of the way. When we invest in our employees, we create a rewarding, satisfying culture that benefits all! With great starting pay (from $17/hr.), the ability to work from home, and potential career growth, we are calling all customer service professionals who are interested in a full-time and part-time Customer Service Representative / Contact Center remote position with our amazing company!

We provide training, tools, personal and professional improvement resources, and routines that will help you be the best you can be on the job, with our team, and in your personal life! You bring the desire to succeed and energy to make it happen, and we'll help you get there!

Job Duties: Job duties include handling high-volume calls in a call center environment, scheduling customer estimates, addressing inquiries about products/services/policies, and managing messages and call routing.

We're seeking a candidate with a positive attitude, strong communication skills, and problem-solving abilities to join our team. Key attributes include professionalism, patience, excellent phone etiquette, and organizational skills. The ideal candidate should enjoy interacting with people, be detail-oriented, and have multitasking abilities. The candidate must maintain a positive and professional demeanor, meeting estimated goals even during busy periods.

Applicants should reside within 40 miles of Poughkeepsie NY as the training period is fully in-house. We are big on personal and career growth, loyalty, and caring. We want our team to achieve their goals and aspirations. We fully invest in our team and strive to curate a comfortable work environment. We provide positive, professional, and respectful communication with every fellow employee. Through our provided training, defined career paths, and promotions from within, it is easy to succeed. Our great culture is also supported through company events that encourage employee interaction and interpersonal relationships. Don't settle for a fixer-upper career, join us!

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Brothers That Just Do Gutters Corporate.