Contact Center Assistant

Classic Fun Center; Orem (UT); On-site; USD 10,000 - 60,000; Full time

Job description

Orem, United States | Posted on 07/29/2024

We are looking to grow our team with people who share our vision of making life actually better for our people.

Job Description

We are seeking an enthusiastic, friendly, and detail-oriented Contact Center team member! The ideal candidate will have prior experience in handling phone lines or bookings and demonstrate a strong commitment to providing excellent guest service. This position requires availability anytime between 8:45 AM - 7 PM.

Key Responsibilities:

1. Answer and manage incoming calls in a professional and courteous manner.
2. Handle booking inquiries, reservations, and other customer requests.
3. Provide accurate information about our services, products, and promotions.
4. Resolve customer issues promptly and effectively, ensuring a high level of guest satisfaction.
5. Maintain detailed and accurate records of customer interactions.
6. Work collaboratively with other team members to ensure seamless service delivery.
7. Follow established protocols and procedures to ensure consistency and quality in service.
8. Continuously update knowledge of company services and products.
9. Perform other related duties as assigned by the Contact Center Manager.

Key Attributes:

1. Enthusiastic and friendly demeanor.
2. Strong commitment to providing outstanding guest service.
3. Ability to work independently and as part of a team.
4. Capable of handling stressful situations with patience and professionalism.

Requirements

1. High school diploma or equivalent.
2. Previous experience in a contact center, guest service, or bookings role preferred.
3. Exceptional verbal communication skills.
4. Strong listening and problem-solving abilities.
5. Ability to work effectively under pressure and manage multiple tasks.
6. Detail-oriented with excellent organizational skills.
7. Proficiency in using computers and relevant software applications.
8. Flexible availability to work any time between 8:45 AM - 7 PM.
9. Spanish Speaking preferred.
10. 15-30 hours a week.
11. Pay ranging from $16-$19.
12. Free access to Classic for your family and friends.
13. Opportunity for career advancement.
14. Friendly and supportive work environment.