Call Center Associate 2nd Shift

Esler Companies; Town of Texas, Austin (WI, TX); Remote; USD 50,000 - 60,000; Full time

Job summary

An established industry player is seeking a motivated Inside Sales Representative to deliver exceptional customer service and support homeowners interested in their leading products. This role offers a unique opportunity to work without cold calling, focusing instead on engaging with customers and scheduling appointments for consultations. With a strong emphasis on personal growth and development, the company promotes from within, ensuring that employees have a clear path to advancement. Enjoy competitive compensation, bonuses, and a variety of benefits, including work-from-home eligibility, tuition reimbursement, and a supportive work environment. If you're passionate about helping others and achieving goals, this is the perfect opportunity for you!

Benefits

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Work from Home Eligibility

Profit Sharing

Company Outings

Qualifications

• 1 year of customer service experience required.
• Excellent oral and written communication skills.

Responsibilities

• Deliver exceptional customer service by actively listening and providing tailored solutions.
• Schedule appointments for Sales Consultants to price and sell jobs.

Skills

Customer Service Experience

Communication Skills

Empathetic Listening

Multitasking

Ability to Accept Feedback

Job description

Overview

If you have experience in customer service, motivated by metrics and set goals, this is the opportunity for you!

As an Inside Sales Rep for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!).

With weekly and monthly bonuses our reps earn an average of $50,000-$60,000 yearly. Not only do we offer great benefits and incentives, but also a streamlined growth and development plan. In 2023, 22 of our reps were promoted to higher level positions!

We also offer work from home eligibility, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more!

Responsibilities

• Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
• Identify customers unique home situations.
• Schedule appointments for our Sales Consultants to go out to price and sell the job.
• Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
• Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.

Qualifications

• 1 year of customer service experience required.

• Call center experience a plus.

• Weekend availability required (we offer shift differential pay!).

• Excellent oral and written communication skills.

• Ability to work in a fast-paced environment while multitasking.

• Strong interpersonal skills, including empathetic listening and warm communication style.

• A drive to meet metrics and ability to accept constructive feedback.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• And more!

Empowered to be Extraordinary.
We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY

Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.

The Esler Companies is the holding company for a fleet of the top RbA “affiliates” in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing ‘engine’ in Northborough, Massachusetts.

We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members.

Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates.

Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.

Pay Range

USD $50,000.00 - USD $60,000.00 /Yr.