Contact Center Analyst I: Insights & Customer Support

Kaiser Permanente; Renton (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

KAISER in Renton, Washington, seeks a Contact Center Specialist I to support operations by gathering data, assisting customers and stakeholders, and contributing to service quality and performance tracking. The role emphasizes following procedures, learning from guidance, and applying basic labor and contract knowledge.

Preferred candidates will have a High School diploma or GED, or at least one year in a corporate office, and familiarity with Microsoft Office to analyze simple operational data

Qualifications

• High School Diploma or GED or equivalent
• Minimum one year experience in corporate or business office environment

Responsibilities

• Pursues effective relationships with others by sharing information with coworkers and members.
• Completes routine work assignments by following procedures and policies using data and resources with oversight.
• Supports contact center services by assisting customers with information and resources or directing them to the appropriate party.
• Enables contact center operations by leveraging knowledge of labor regulations, requirements, and contracts, and by gathering basic data for review.
• Contributes to development of contact center insights by gathering and inputting standard data and aiding in population of reports.

Education

High School Diploma or GED, or equivalent OR Minimum one (1) year experience in corporate or business office environment

Tools

Microsoft Office

Job description

KAISER in Renton, Washington, seeks a Contact Center Specialist I to support operations by gathering data, assisting customers and stakeholders, and contributing to service quality and performance tracking. The role emphasizes following procedures, learning from guidance, and applying basic labor and contract knowledge.

Preferred candidates will have a High School diploma or GED, or at least one year in a corporate office, and familiarity with Microsoft Office to analyze simple operational data