Customer Service Representative,Member Svc Call Center

TEKsystems; United States; Remote; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) retirement plan

Life Insurance (voluntary)

Time Off (PTO/vacation/sick)

HSA

Job summary

TEKsystems is seeking an entry-level to mid-level call center representative for a fully remote contract position based out of Renton, WA. You will handle member and provider inquiries, assist with eligibility, claims, referrals, and billing, and work from a private home workstation.

The role emphasizes adherence to healthcare industry standards and requires completion of an assessment. Candidates should have at least 1 year of high-volume call center experience, preferably within healthcare or

Qualifications

• 1 year of high volume call center experience
• Experience in regulated industries like healthcare or insurance is preferred
• Must complete interview assessment and MSCC testing (notes)

Responsibilities

• Resolve complaints and inquiries from members, providers, and other stakeholders in writing, in person, and by phone
• Provide information on health plan coverage, claims, eligibility, referrals, and delivery system issues
• Support issue resolution for appointment access, billing, referrals, and physician selection

Skills

Call center experience

Healthcare/insurance familiarity

Education

High School Diploma

Job description

Description

Resolve complaints and inquires and provide information to members, prospective members, providers, other insurance carriers, agents and brokers, attorneys, employer groups and other member or provider representatives in writing, in person and over the telephone. Issues may be health plan related (e.g. medical coverage, claims, referrals, eligibility) or delivery system issues (e.g., appointment access, medical center service complaints, physician selection, fee quotes, patient billing issues)

Additional Skills & Qualifications

MUST COMPLETE INTERVIEW ASSESSMENT and MSCC TESTINGS: ATTACHED IN NOTES SECTION

Education:

High School Diploma/GED Required _ KAISER WILL VERIFED HIGHEST DEGREE EARNED FROM RESUME ENSURE ITS VERIFIABLE

Basic Qualifications:

• 1 year of high volume call center experience and having worked from home before


• * Call center experience ideally be within a regulated industry such as Healthcare, Insurance, Banking, Credit, Etc.

Preferred Work Experience:

• Call center experience in a health care or insurance environment.


• Medical or Health plan insurance member support

Location: Candidates must have a private work station and not be responsible for care of a dependent while on shift.

Must be located near a Kaiser Admin hub (Renton/Spokane) or willing to go onsite if they have IT or systems issues.

Equipment will be picked up at one of the two IT hubs.

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Renton, WA.

Job Type & Location

This is a Contract position based out of Renton, WA.

Pay and Benefits

The pay range for this position is $21.62 - $21.62/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following:

• Medical, dental & vision


• Critical Illness, Accident, and Hospital


• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available


• Life Insurance (Voluntary Life & AD&D for the employee and dependents)


• Short and long-term disability


• Health Spending Account (HSA)


• Transportation benefits


• Employee Assistance Program


• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Renton, WA.

Application Deadline

This position is anticipated to close on Nov 6, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.