Contact Center AI Sales Specialist III, Google Cloud

Google; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a CCAI Sales Specialist to drive growth in Contact Center AI and CCaaS. This role involves building and expanding relationships with new and existing customers while collaborating with internal sales teams to enhance customer experience and value. The ideal candidate will have extensive experience in enterprise software sales, particularly in AI technology, and a strong ability to engage with executive stakeholders. Join a forward-thinking company that empowers organizations to digitally transform their business with cutting-edge solutions and tools.

Qualifications

• 10+ years of sales experience in enterprise software, cloud, or AI.
• Proven ability to engage with and influence executive leaders.

Responsibilities

• Grow CCAI and CCaaS business by building relationships with customers.
• Partner with internal teams to drive value for Google Cloud.

Skills

Sales in enterprise software

Customer Experience technology

Building relationships with executives

Identifying CCaaS use cases

Engaging with executive stakeholders

Education

Bachelor's degree or equivalent

Tools

Avaya

Genesys

Cisco

Mitel

Twilio

Job description

corporate_fare Google place Sunnyvale, CA, USA ; San Francisco, CA, USA ; +1 more

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Minimum Qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
• Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
• Experience engaging with, presenting to, and building relationships with executive leaders.

Preferred qualifications:

• Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack.
• Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
• Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
• Experience working with and managing partners in implementation projects, including global system integrators and packaged software vendors.
• Understanding of regional, local, and industry data privacy and security rules and regulations.
• Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.

About the job

As a CCAI Sales Specialist, you will be responsible for growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will build relationships with both AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply the impact. You will partner with internal Google Cloud sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion agreements, as well as working with product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical