Contact Center Agent

MVD Express; New Mexico; On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) matching

Paid Holidays

Paid Time Off annually

Business Casual Dress Code

Job summary

A service-oriented company is seeking a motivated and friendly Contact Center Representative to support customers over phone and chat. Ideal candidates will have strong verbal and written communication skills, thrive in a fast-paced environment, and possess high organizational skills. Previous customer service experience is preferred but not required. The role offers a starting wage of $16.00 along with various benefits including medical, dental, vision, and more.

Qualifications

• Strong writing skills including accurate spelling, grammar, and tone.
• Friendly and professional phone presence.
• Ability to learn quickly and adapt in a fast-paced setting.

Responsibilities

• Support customers via phone and chat, helping them find services.
• Set up appointments for MVD Express products and services.
• Accurately document conversations and customer needs.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Customer service experience

Sales experience

Job description

Job description

About the Role:
MVD Express is looking for a motivated and friendlyContact Center Representativeto join our team! This position plays a vital role in supporting customers over thephone and through chat, so we’re looking for candidates who have excellentverbal and written communication skills, including strongspelling and grammar. If you enjoy helping people, pick things up quickly, and thrive in a fast-paced environment, we’d love to meet you.

Schedule Requirements:
Must be available:
Monday – Friday: 7:45 AM – 6:30 PM
Saturday: 8:45 AM – 3:30 PM

What You’ll Do:

• Support customers viaphone and chat, helping them find the services they need
• Set up appointments for MVD Express products and services
• Deliver a friendly, professional experience with every interaction
• Manage customer information and track communications
• Accurately document conversations and customer needs via phone and email
• Take initiative and go the extra mile to engage and support our customers
• Perform additional duties as needed

What We’re Looking For:

• Strongwriting skills, including accuratespelling, grammar, and tone
• Friendly and professionalphone presence
• Ability tolearn quicklyand adapt in a fast-paced setting
• High-levelorganizational skillsand attention to detail
• Customer service experience preferred but not required
• Sales experience is a plus
• Bilingual candidates are highly encouraged to apply

WHAT IS THE MVD EXPRESS TOTAL REWARDS STATEMENT?

• $16.00 starting wage
• Medical, Dental & Vision Benefits
• 401(k) matching
• Short Term Disability Insurance, Long Term Disability Insurance, & Life Insurance
• Leadership development program
• Internal promotion opportunities
• Discounts on MVD Services
• Major Holidays Off, Paid Holidays
• Every Sunday Off
• Paid Time Off Annually/ Unpaid Time Off/Sick Time
• Business Casual Dress Code – Wear Jeans & Sneakers Every Day! Piercings, fun hair colors and non-offensive tattoos are okay