Contact Center Agent

AdventHealth; Manchester (KY); On-site; USD 21,000 - 34,000; Part time

Job summary

AdventHealth in Manchester, Kentucky is seeking a PRN Scheduler who builds relationships with patients via telephone or Microsoft Teams and manages scheduling for office visits and hospital procedures. You will verify patient data, work with EHR systems, and ensure compliance with relevant laws and guidelines.

The role requires strong communication, organizational skills, and the ability to multitask in a team environment.

Qualifications

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Knowledge of EHR. [Preferred]

Responsibilities

• Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams.
• Meets daily, weekly, and monthly qualitative and quantitative performance metrics.
• Trains effectively in multiple and complex scheduling processes.
• Accurately schedules patients for medical office visit appointments and hospital procedures.
• Transfers callers to appropriate departments or locations when necessary.
• Registers new patients by inputting demographic and insurance information.
• Works with online scheduling systems and electronic health records.
• Follows federal, state laws, and company guidelines to ensure compliance with patient records.
• Verifies patient data and insurance to ensure it is updated for accurate billing.
• Handles patient concerns or refers them to administration appropriately.
• Fills patient cancellation slots efficiently to keep schedules booked for practitioners.
• Other duties as assigned.

Skills

Email proficiency

Interpersonal skills

Organizational skills

Attention to detail

Data confidentiality

Teamwork

Verbal and written communication

EHR knowledge

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Day (United States of America)

Address: 210 MARIE LANGDON DR

City: MANCHESTER

State: Kentucky

Postal Code: 40962

Job Description:

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients’/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
• Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
• 1+ experience as a ma-c or licensed nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $15.45 - $24.73

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.