Contact Center Agent

Smartfinancial.com; Columbus (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Uncapped Commission

Health Insurance

401k with company match

Referral bonuses

Paid training

Job summary

SmartFinancial is seeking Call Center Agents in Columbus, OH. You will reach out to potential customers, review insurance options, and connect with licensed agents. The role emphasizes high-volume outbound calling, product knowledge, and delivering customer-focused service.

Compensation starts at $17/hour plus commissions, with uncapped earning potential and bonuses. Comprehensive benefits, paid training, and clear advancement paths are provided in a fast-growing tech environment.

Qualifications

• Outbound calling experience and daily call volume
• Ability to explain product offerings and answer inquiries
• Experience transferring leads to licensed agents
• Must live within commuting distance of Columbus office

Responsibilities

• Make 200+ outbound calls daily to introduce products and services.
• Develop understanding of offerings to address customer inquiries.
• Encourage customers to obtain a competitive quote from licensed agents.
• Engage in warm calling to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining high customer satisfaction.

Skills

Outbound Calling

Customer Engagement

Product Knowledge

Quote Generation

Lead Transfer

Quota Achievement

Job description

Join SmartFinancial: Empowering Insurance Agents with Cutting-Edge Technology

Welcome to SmartFinancial, where our mission is clear: to drive growth and success for insurance agencies through our industry-leading technology! Voted one of the Best Places to Work for four consecutive years, we are one of the fastest-growing tech companies.

We are a leading insurance marketplace, connecting millions of shoppers to our network of insurance partners.

What You’ll Do

We are seeking motivated and enthusiastic Call Center Agents to join our dynamic team. In this role, you will be responsible for reaching out to potential customers, reviewing insurance product options and connecting with our licensed agents. The ideal candidate will possess excellent communication skills, a passion for technology sales, and the ability to engage customers effectively through warm calling techniques.

The compensation for this position is $17/hour plus commissions. We offer Uncapped Commission! Our top performers are earning $80-90k after commissions and performance bonuses.

• Conduct 200+ outbound calls/day to prospective customers to introduce products and services.
• Develop a thorough understanding of our product offerings to address customer inquiries effectively.
• Encourage the customer to receive a competitive quote from a licensed agent.
• Engage in warm calling strategies to build rapport with potential clients.
• Meet or exceed daily call quotas while maintaining a high level of customer satisfaction.

What We’re Looking For

• Outbound Calling: Make 200+ outbound calls daily to introduce products and services.
• Customer Engagement: Utilize relationship-building techniques to engage potential customers effectively.
• Product Knowledge: Continuously expand your understanding of our offerings to expertly address customer inquiries and provide tailored solutions.
• Quote Generation & Transfer: Highlight the value of working with licensed agents to drive quote requests and seamlessly transfer qualified leads.
• Quota Achievement: Meet or exceed daily call quotas while ensuring high-quality, positive interactions with customers.
• Must reside and be a commutable distance from office Address: 471 E Broad Street. Ste. 1300, Columbus, Ohio.

What We Offer

• Uncapped Commission: $17/hour plus generous commission. Top performers earn $60K+ with bonuses.
• Comprehensive Benefits: High-quality health insurance and a 401k plan with company match.
• Incentives: Employee referral bonuses, daily and weekly cash giveaways.
• Training and Development: Extensive paid product training and world-class inside sales training.
• Career Growth: Advancement opportunities with a focus on promoting from within.
• All shifts are 8 hours with a consistent, set schedule assigned after successful training completion, great work life balance!
• Advancement opportunities - We love to promote from within!!!

Why You’ll Love It Here

We’d especially highlight our World Class Culture, which our employees say is the best thing about working at SmartFinancial. We have great SLACK channels for work and play, which keep you connected with your fellow employees throughout the day. Not to mention our top notch company events (like our Summer Beach Party with open bar, chili cook-off, annual holiday yacht party, fun office potlucks and more) that will keep you asking when the next event is.

We also have Penny, our company mascot. Like swag themed after a pink pig wearing glasses? Just. You. Wait.

Join SmartFinancial and become a key player in driving growth for insurance agencies.

SmartFinancial is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.