Consumer & Small Business Products Business Control Manager

Bank of America; Phoenix (AZ); On-site; USD 104,000 - 160,000; Full time

Job summary

Bank of America is seeking a seasoned Risk Manager to lead internal control discipline and operational excellence within a Line of Business or Enterprise Control Function. You will oversee design effectiveness, monitor controls, and drive remediation and QA improvements to support enterprise standards.

The role partners with risk stakeholders, manages QA activities across regulatory exams, audits, and inspections, and guides model governance and third-party oversight.

Qualifications

• 5+ years of experience in risk management, controls, audit, or operational oversight within financial services.
• Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations.
• Proven track record of identifying and acting on opportunities for process improvements.
• Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels.
• Strong analytical skills with ability to interpret data, identify trends, and drive insights.
• Experience preparing materials for regulatory exams, audits, or senior governance forums.
• Excellent communication skills with ability to translate technical concepts into simple language.

Responsibilities

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Provides guidance to model owners/users on regulatory examinations, audit reviews, and model risk management requirements.
• Maintains model governance frameworks and lifecycle documentation to meet regulatory and enterprise policy requirements.
• Promotes a culture of proactive risk identification and continuous improvement across supported teams

Skills

Controls Management

Oral Communications

Risk Management

Stakeholder Management

Strategy Planning and Development

Continuous Improvement

Drives Engagement

Influence

Strategic Thinking

Talent Development

Data and Trend Analysis

Model Oversight

Third Party Oversight

Problem Solving

Risk Identification

Tools

SQL Database Management

Job description

Job Description.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description.

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

This role will provide oversight and support across key domains including Models & Third Party. Responsibilities include ensuring adherence to enterprise policies and regulatory expectations while driving effective risk mitigation and operational scalability. The role partners closely with business and risk stakeholders to drive consistent application and documentation.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy

Responsibilities.

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
• Provides guidance to model owners/users on regulatory examinations, audit reviews, and model risk management requirements.
• Maintains model governance frameworks and lifecycle documentation to meet regulatory and enterprise policy requirements.
• Promotes a culture of proactive risk identification and continuous improvement across supported teams

Required Qualifications.

• 5+ years of experience in risk management, controls, audit, or operational oversight within financial services
• Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations
• Proven track record of identifying and acting on opportunities for process improvements
• Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels
• Strong analytical skills with ability to interpret data, identify trends, and drive insights
• Experience preparing materials for regulatory exams, audits, or senior governance forums
• Excellent communication skills with ability to translate technical concepts into simple language

Desired Qualifications.

• Previous experience in Consumer & Small Business Products
• Knowledge of Model Risk Management
• Experience with AI usage, model lifecycle management, or responsible AI principles
• Knowledge of third party risk frameworks and vendor oversight practices
• SQL Database Management

Skills.

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Model Oversight
• Third Party Oversight
• Problem Solving
• Risk Identification

Shift.

1st shift (United States of America)

Hours Per Week.

40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100), US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$104,000.00 - $159,900.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.