Consumer Services Representative - Backup Center Courier

Denton County MHMR Center; Denton (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Denton County MHMR Center is seeking a part-time? or full-time Consumer Services Representative – Backup Center Courier to perform mail delivery, front desk coverage, and vehicle operations in a safety‑conscious environment.

The role requires a high school diploma, basic computer skills, and reliable attendance. Familiarity with Trauma Informed Care and crisis support coordination is appreciated, with training provided to ensure smooth daily operations.

Qualifications

• High School Diploma or GED certificate required.
• Working knowledge of computers is required.
• Six months experience in the operation of motor vehicles on a commercial basis, or general office work is preferred.

Responsibilities

• Manage mail delivery and preparation, daily route, and meter postage.
• Provide front desk coverage with scheduling, check-ins, and customer service.
• Operate Center vehicles following safety laws and Center policies; carry center-issued cell phone; manage driving records and receipts.
• Maintain vehicle maintenance checklist and report issues promptly.
• Complete tasks within set timelines; ensure morning mail by 12:00 and afternoon mail by 4:00.
• Follow departmental communications protocols and maintain confidentiality at all times.
• Promote customer service and teamwork in line with the agency mission; support Zero Suicide Initiative.
• Assist in crisis-related coordination and escalate to appropriate staff as needed.

Skills

Office procedures

Computer usage

Record keeping

Trauma Informed Care

Attendance

Education

High School Diploma or GED

Tools

Computers

Job description

Consumer Services Representative - Backup Center Courier

Under directionof the Consumer Services Supervisor and within federal, state and localguidelines performs entry-level clerical work in areas such as bookkeeping,inventory control, statistics, employment, human resources, purchasing, oraccounting. Work involves compiling and tabulating data, checking documents foraccuracy, transporting documents, and maintaining files.

This positionperforms skilled motor vehicle operation for Denton County MHMR Center. Work involves driving automobiles intransporting departmental items, supplies, mail and other cargo. Work isperformed according to prescribed rules regulations and schedules withinstruction on non-routine deliveries.Must meet Center driving qualifications and maintain a good drivingrecord. Responsible for all aspects of mail/supply/equipment delivery asrequired by the Center. Works underclose supervision, with limited latitude for the use of initiative andindependent judgment.

Education,Training, and Experience

• A High School Diploma or GEDCertificate required.
• Working knowledge of computers isrequired.
• Six months experience in the operationof motor vehicles on a commercial basis, or general office work ispreferred.

Registration,Certification, Licensure, and Other Qualifications

• Must haveand maintain a background and criminal history free from any disqualifyingoffenses as outlined by the Texas Administrative Code (TAC) and the Healthand Human Services Commission (HHSC).
• Must possessand maintain a valid driver's license and automobile insurance.

oIndividualswith an out-of-state driver's license must be able to obtain a driver's licensein the state of Texas within thirty (30) days.

• Successful completion of allposition-specific training within thirty (30) days of employment is required.

Knowledge,Skills, and Abilities

• Knowledge ofoffice procedures and of spelling, grammar, punctuation, and arithmetic.
• Skill in using apersonal computer and office equipment.
• Ability toprepare and maintain records, files, and reports; and to communicateeffectively.
• Understanding andpractice of Trauma Informed Care principles.
• Ability todisplay regular and reliable (in-person, if required) attendance.
• Understanding andpractice of Trauma Informed Care principles.

The following list outlines keyresponsibilities for the position; however, it is not exhaustive and does notencompass all responsibilities. Additional duties may be assigned as needed.

1.Responsible formail delivery and preparation; makes designated mail route on a daily,scheduled basis; collects US mail from designated mail slot at intervalsthroughout the day; monitors and reports postal problems to supervisor as soonas possible; delivers US mail to Scripture Street facility in time formetering; utilizes computer to initiate and track FedEx and certifieddeliveries; updates mailboxes in mailroom as needed.

2.Responsible forproviding coverage at front desk when Center Courier duties are complete. Frontdesk coverage includes scheduling appointments, checking-in clients, answeringphones, and general customer service.

3.Responsible forCenter vehicle operation; practices good driving technique following all DPSsafety laws; operates vehicle in accordance with all DCMHMR policies andprocedures; carries Center-issued cell phone during the workday for urgenttransportation of records or documents; utilizes Center gas card and turns inreceipts by the 10th of each month; assures Center vehicle is never leftunattended with engine running, unlocked, or with windows down.

4.Responsible forCenter vehicle maintenance; maintains vehicle maintenance checklist and turnsin to supervisor by the 10th of each month; contacts supervisor and/ormaintenance supervisor if vehicle problems occur; reports all vehicularaccidents to supervisor immediately, as well as Human Resources and all otherappropriate personnel and/or law enforcement officials; keeps a current copy ofpersonal auto insurance on file with Human Resources.

5.Completes taskswithin assigned timelines; ensures morning mail delivery is completed by 12pmand afternoon mail delivery is completed by 4pm; provides consistentavailability to support internal and external customers so programs andservices occur without interruption.

6.Ensures internalcommunications follow departmental procedures with respect to protocol andlines of authority; advises supervisor promptly of incidents or situationswhich would have an unusual effect on the agency's mission, productivity ordirect services; maintains confidentiality at all times.

7.Promotesprinciples of customer service through harmonious interactions with consumers,family members and staff in a manner that supports teamwork and all otheraspects of the mission of DCMHMR.

8.Participates inthe Center's Zero Suicide Initiative.

o Supports individuals experiencing a crisis by promptlyconnecting them with appropriate Center programs, such as the Mobile CrisisOutreach Team (MCOT), Psychiatric Triage, Crisis Prevention services, and/or otherapplicable resources. Ensure seamless coordination to facilitate timelyintervention.

o Remains with individuals, when deemed safe, to providesupport and maintain a calm environment until specialized crisis staff oremergency personnel arrive to take over intervention efforts. Adheres to safetyprotocols to prevent escalation of the crisis situation.

o Participates in debriefing sessions with the immediatesupervisor or designated staff following a crisis event. Collaborate with theteam to review the incident, identify lessons learned, and ensure all HHSCguidelines and Center policies are followed.