Consumer Services Manager (Job #547)

North LA County Regional Center (NLACRC); Los Angeles (CA); Hybrid; USD 111,000 - 150,000; Part time

Job summary

Join a leading non-profit agency as a Consumer Services Manager, overseeing services for individuals with developmental disabilities. This role requires a master's degree, supervisory experience, and strong leadership skills to ensure regulatory obligations are met. A competitive salary and excellent benefits package are offered, including health insurance, retirement plans, and professional development opportunities.

Benefits

Health Insurance

Retirement plan with CalPERS

Paid Time Off

Professional Development Opportunities

Flexible Spending Accounts

Qualifications

• Minimum 5 years’ experience working with individuals with developmental/intellectual disabilities.
• At least 3 years in a supervisor-level position managing diverse teams.

Responsibilities

• Overseen early start department and provided backup support to the Consumer Services Director.
• Led hiring, training, and evaluation of department operations.

Skills

Organizational skills

Communication skills

Time management

Conflict management

Analytical skills

Negotiation skills

Education

Master’s Degree in Human Services

Tools

Database preparation

Job description

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North LA County Regional Center (NLACRC) provided pay range

This range is provided by North LA County Regional Center (NLACRC). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$111,093.27/yr - $149,975.91/yr

The Organization

North Los Angeles County Regional Center “NLACRC” is a private, non-profit agency that is contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974. We serve individuals across the lifespan from infants and toddlers, school age children, transition-age youth, to adults and aging adults.

Supervision

Receives supervision from the Consumer Services Director.

Location / Department

San Fernando Valley / Consumer Services 1 - Early Start

The Position And Job Summary

• General oversight of the Early Start Department in the San Fernando Valley, Antelope Valley, and Santa Clarita Valley. Provides back-up support to and acts in the absence of the Consumer Services Director. Responsible for ensuring regulatory and contractual obligations are met for Early Start consumer services. Ensures the development and maintenance of community relations and fosters partnerships, inclusive of active participation on workgroups, committees, and taskforces.
• Provides leadership in accordance with the Center's mission and core values.
• Assigns, reviews, and approves work of staff members.
• Assist in hiring, training, directing and evaluating the operations of the Early Start Department at the direction of the Consumer Services Director.
• Participates in the Center’s management team. May serve as staff support for Board committees.
• Develops and oversees detailed and technologically advanced tracking systems for consumer activity as well as coordination of state audits, community outreach, and inter-agency collaboration.
• Provides general supervision and consultation to Consumer Services-Early Start Supervisors and department specialists.
• Purchase of Service review and approval.
• Monitors case management compliance with applicable Performance Standards and California Bargaining Agreement.
• Provides/delegates consultation to case management staff regarding complex service needs/issues.
• Performs other duties as needed or assigned.
  
  
  

Employment Standards

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Education & Experience

• Master’s Degree in Human Services related field with a minimum of 5 years’ experience working with individuals who have developmental/intellectual disabilities, preferably within the regional center system.
• Proven record of excellent organizational, communication and time management abilities.
• A minimum of three (3) years of experience at a supervisor level position and managing multiple position types.
  
  
  

Skills And Abilities

• Prior experience with working with consumers with developmental disabilities
• Prior Regional Center (or related agency) experience preferred; management and supervisory principles and practices.
• Prior experience with Early Start consumers preferred
• Ability to provide staff development and leadership
• Ability to analyze complex material and provide clear oral and/or written communication to staff and senior management
• Ability to work effectively and collaboratively with diverse groups
• Ability to act timely and accurately in a fast-paced environment
• Ability to develop and foster teamwork
• Ability to work effectively and collaboratively with diverse groups
• Possesses strong negotiation and conflict management skills
• Experience with development and maintenance of complex database preparation and data analytics
  
  
  

General Skills:

• Proven ability to lead and develop high-performing teams.
• Exceptional communication and presentation skills, with the ability to influence executive leadership.
• Strong project management skills, including the ability to juggle competing priorities and meet deadlines.
• Collaborative mindset, with the ability to work effectively across departments and with external partners.
• Analytical and strategic thinking skills to drive decisions and foster innovation.
• Intermediate computer skills, database experience preferred.
  
  
  

Essential Requirements

Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Regular travel will be required to all branch offices.

NLACRC Offers An Excellent Benefits Package

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
• NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
• Participate in the Public Service Loan Forgiveness program
• Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
• Holidays – NLACRC offers 12 paid holidays throughout the year
• Most positions are offered a hybrid – remote option
  
  
  

Please note that benefit costs are pro-rated for part-time employees.

Professional Development Opportunities & Growth

NLACRC values the professional development of staff! Variety of career paths for entry-level management positions for those seeking leadership opportunities in the social services field.

Diversity, Equity, and Inclusion

At NLACRC, we value and celebrate diversity! In September 2021, NLACRC launched an initiative to enhance and strengthen our commitment to diversity and belonging.

Compensation

This position is exempt. Regular salary: $111,093.27 - $149,975.91 annually.

Base Pay Rate / Salary Range Information

The actual amount offered within the posted salary/pay rate range will depend on a variety of factors, including degree obtained/education, experience, skills and abilities, and other relevant job-related factors. The lower end of salary range applies to candidates who meet minimum qualifications or have limited years of relevant experience; the higher end of range will apply to seasoned candidates with considerable years of direct relevant experience.

NLACRC is an equal opportunity employer. Further, NLACRC will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Non-profit Organizations

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