Consumer Services Gun Tech

Walther Arms, Inc.; Fort Smith (AR); On-site; USD 32,000 - 52,000; Full time

Job summary

Walther Arms, Inc. in Fort Smith, AR seeks a customer support specialist to handle inbound calls, provide technical assistance, process gun repair estimates and orders, and coordinate packing and shipping of repaired firearms.

You will write repair estimates, respond to email inquiries, and assist with website orders. The role requires strong organization and excellent phone skills, with knowledge of firearms and proficiency with Microsoft Office.

Qualifications

• Must be exceptionally organized.
• Proficient in computer use including Microsoft Office Products.
• Excellent typing skills.
• Great telephone skills.
• General knowledge of firearms and/or airguns.

Responsibilities

• Field inbound phone calls to help resolve technical questions.
• Process small parts orders
• Provide technical assistance via email
• Process website orders
• Write gun repair estimates
• Process inbound guns for repair
• Pack and ship repaired guns
• Other duties as assigned

Skills

Organizational skills

Typing skills

Phone skills

Firearms knowledge

Tools

Microsoft Office

Job description

DUTIES AND RESPONSIBILITIES:

• Field inbound phone calls to help resolve technical questions
• Process small parts orders
• Provide technical assistance via email
• Process website orders
• Write gun repair estimates
• Process inbound guns for repair
• Pack and ship repaired guns
• Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

• Exceptionally organized
• Proficient in computer use including Microsoft Office Products
• Excellent typing skills
• Great telephone skills
• General knowledge of firearms and/or airguns